Telviva has established itself as a significant player in South Africa’s telecommunications industry, known for its innovative solutions and exceptional service delivery. Recently, Telviva has made noteworthy advancements in expanding its product offerings and enhancing customer service capabilities, positioning itself as a top choice for businesses of all sizes.
The purpose of this article is to provide business decision-makers with comprehensive insights into Telviva’s offerings, helping them make informed purchasing decisions.
Company Overview
Telviva, formerly known as Connection Telecom, is a leading South African provider of cloud-based communication solutions. Established in 2004, the company has evolved into a market leader by integrating voice, video, and chat into a single intelligent platform. Telviva’s services are designed to enhance the quality of conversations between businesses and their customers, suppliers, and staff, thereby improving overall operational efficiency.
Brand Promise
Telviva is committed to “enabling better quality conversations.” This promise reflects their dedication to providing seamless, real-time business communication solutions that are accessible from anywhere. By leveraging cloud technology, Telviva ensures that businesses can maintain high-quality interactions, whether operating from traditional office settings or embracing remote work environments.
Core Offerings
Telviva offers a comprehensive suite of products and services tailored to meet diverse business communication needs:
Telviva One: A unified communication and collaboration platform that combines voice calls, PBX, video conferencing, instant messaging, contact centre functionalities, and business intelligence into a single service. This platform is compatible with leading devices, smartphones, and data networks, enabling work from anywhere.
Telviva Engage: A customer engagement solution designed to enhance interactions across multiple digital channels, leading to improved customer satisfaction. It leverages cloud services to provide a unified portal for managing customer communications.
Contact Centre Solutions: Telviva provides managed Contact Centre as a Service (CCaaS) offerings, which have been recognized for excellence in the industry. These solutions are designed to improve customer experience and operational efficiency.
Network and Security Services: To ensure secure and reliable communications, Telviva offers managed firewall services and other network security solutions, providing businesses with peace of mind regarding their data integrity.
What Makes Them Unique
Telviva distinguishes itself through several key aspects:
Pioneering Leadership: The executive team comprises pioneers of Internet Protocol PBX in South Africa, bringing extensive experience in IP technology development and cloud communications. Their hands-on approach ensures that the company remains at the forefront of technological advancements.
Comprehensive Cloud Integration: By integrating various communication channels into a single cloud-based platform, Telviva enables businesses to synchronize all business communications, leading to enhanced efficiency and productivity.
Focus on Customer Experience: Telviva’s solutions are designed to drive better experiences for customers and improve productivity, accuracy, and speed for staff members by integrating with underlying CRMs, contact databases, and other third-party cloud solutions.
Solution Packages and Pricing
| Solution | Features | Pricing (Per User/Month) |
|---|---|---|
| Telviva One Essentials | Feature-rich cloud PBX | R99 |
| Telviva One Premium | Includes all Essentials features plus cloud integrations | R165 |
| Telviva Connect (Call Centre) | Manual inbound and outbound dialling | R525 |
| Telviva Reach (Call Centre) | Automatic and predictive dialling | R625 |
| Telviva Omni (Call Centre) | Full omnichannel solution | R1125 |
*Additional costs may apply. Costs are subject to needs analysis and scoping.
Support
Self-Help Resources: Telviva provides an extensive online knowledge base with user guides for Telviva One and Telviva Mobile, facilitating self-service and quick problem resolution.
Training Programs: They offer onboarding and continuous training sessions to ensure businesses can fully leverage the features of their communication systems.
Additionally, Telviva emphasizes the importance of customer trust and provides multiple support channels, including phone support at 0878 200 400 and email support via support@telviva.co.za.
Customer Reviews
Telviva has received positive feedback from its clientele. For instance, Praneel Matai, Director of Innovation and System Development at Servest, stated, “With Telviva, you always feel that they are after your best interests, always eager to take your business to a better level.” Similarly, Nieshell Watson, Divisional Executive for Commercial at Edcon, noted an immediate and visible cost reduction of over 20% after implementing Telviva’s solutions.
However, it’s worth noting that there have been isolated reports of service issues. A review on HelloPeter mentioned challenges with VoIP problems and customer care responsiveness. As with any service provider, experiences can vary, and potential clients are encouraged to conduct thorough research and consider reaching out to Telviva directly to address any concerns.
Sources: Hellopeter.com and Google Business Reviews
Where to Buy Telviva's Services
Telviva operates extensively across South Africa, with strong service coverage in major cities and rural areas alike. Telviva distributes its services through a combination of direct sales and channel partners. This multi-faceted approach allows them to reach a broad customer base, ensuring localized support and service delivery.
Key Takeaways
Integrated Communication Platform: Telviva offers a unified solution that combines voice, video, and chat, enhancing business communication efficiency.
Experienced Leadership: Led by industry pioneers, the company brings deep expertise in IP technology and cloud communications.
Customer-Centric Approach: Telviva focuses on improving customer experiences and staff productivity through seamless integration with existing business systems.
Flexible Pricing: With scalable packages, Telviva caters to businesses of various
Telviva positions itself as a premium cloud communications provider in South Africa, offering scalable and feature-rich solutions for businesses of all sizes. With competitive pricing, strong cloud integrations, and dedicated call centre solutions, Telviva caters to companies looking for a seamless, unified communication experience. While customer feedback is limited, their extensive self-help resources and training programs indicate a commitment to customer support. Businesses seeking an advanced, integration-friendly PBX and contact centre solution may find Telviva a strong contender.
Telviva Alternatives
For those exploring other options, consider these highly rated providers:
- Switch Telecom: Known for cost-effective solutions and excellent customer service. They offer competitive pricing and a wide range of services, making them a strong alternative for small to mid-sized businesses.
- Centracom: A versatile provider with strong support services and flexible packages. They excel in providing tailored solutions to meet specific business needs.
- Euphoria Telecom: Renowned for innovative cloud-based solutions and robust call center features. Their user-friendly interface and comprehensive service offerings are ideal for growing businesses.
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