Telviva has established itself as a significant player in South Africa’s telecommunications industry, known for its innovative solutions and exceptional service delivery. Recently, Telviva has made noteworthy advancements in expanding its product offerings and enhancing customer service capabilities, positioning itself as a top choice for businesses of all sizes.
The purpose of this article is to provide business decision-makers with comprehensive insights into Telviva’s offerings, helping them make informed purchasing decisions.
Telviva's Core Offerings: More Than Just Talk
Telviva offers a diverse range of telecommunications services tailored to meet the needs of modern businesses:
- VoIP Services: Telviva offers high-quality voice communication solutions to keep your business connected. Their fully managed VoipConnect network ensures seamless calls, while Telviva SIP Trunk lets you connect your existing PBX and save money.
- Hosted PBX: Telviva One seamlessly synchronizes fixed-line and mobile voice, video, and chat, on our all-in-one communications platform. It also enables integration with your back-end systems and processes. Telviva offers a scalable and flexible phone system hosted in the cloud, eliminating the need for on-premises hardware.
- Connectivity Solutions: Reliable fibre and wireless internet connectivity ensure seamless business operations. Telviva’s installation and maintenance teams are located in 50 locations nationwide and are ready to assist with fibre or LTE.
- Call Centre Solutions: Telviva’s managed contact centre solutions offers comprehensive tools for efficient customer interactions, including CRM integration and real-time analytics. Get a choice of high-end contact centre solutions with transparent costing that puts you in control of your tech spend.
Telviva's Unique Selling Proposition
Telviva positions itself as a premium service provider, offering innovative and reliable solutions to businesses across various sectors. Their value proposition includes:
- Improved Connectivity: Ensuring uninterrupted business operations with high-speed and reliable internet services.
- Cost Savings: Competitive pricing and customizable plans help businesses optimize their telecommunications expenditure.
- Enhanced Security: Advanced security features protect business communications and data.
Ideal for small to mid-sized businesses, Telviva has found success in industries like finance, retail, and professional services.
Telviva's Pricing Offerings: Value for Money?
Telviva’s pricing structure is competitive, offering various packages that cater to different business needs. Here’s a quick overview:
Product | Starting Price | Key Features |
VoIP Solutions | From R 495 per month | Cost-effective, scalable talk bundles. |
Hosted PBX | R95 per user per month | Feature-Rich Cloud PBX phone system for businesses |
Fibre Connectivity | Packages available at competitive prices. | Businesses fibre at various speed options |
| Wireless Connectivity | Packages available at competitive prices. | Connectivity where fibre isn’t available |
Call Centre Solutions | From R525 per agent | High-end contact centre solutions with transparent costing. |
Important Notes:
- Pricing can vary based on specific needs and package customization.
- Telviva offers flexible contract terms, including month-to-month options.
- Discounts and special packages may be available for businesses.
Support: Do They Offer Ongoing Connection to Tech Expertise?
While there is no publicly available information about Telviva’s support services and SLAs, it appears that support is accessible through multiple channels, including chat, email, and telephone. This multi-channel approach suggests that Telviva is committed to providing responsive and comprehensive customer support to ensure smooth operations for their clients.
The Telviva Brand
Telviva is committed to delivering quality and innovation. Their brand identity revolves around customer-centricity and technological excellence. Recent marketing campaigns emphasize their role in enabling business growth through superior connectivity solutions. Telviva has received several industry recognitions, underscoring their credibility and market leadership.
The Customer Verdict: High Praise
Customer feedback on platforms like Google Reviews and HelloPeter indicates high satisfaction with Telviva’s services, particularly praising their reliability and support. Common praises include excellent uptime and responsive customer service, while some criticisms mention occasional billing issues. Success stories from clients highlight significant improvements in operational efficiency and communication capabilities.
Sources: Hellopeter.com and Google Business Reviews
Where to Buy Telviva's Services
Telviva operates extensively across South Africa, with strong service coverage in major cities and rural areas alike. Telviva distributes its services through a combination of direct sales and channel partners. This multi-faceted approach allows them to reach a broad customer base, ensuring localized support and service delivery.
Our Conclusion: Is Telviva Right for Your Business?
Telviva stands out in the South African telecommunications landscape with its comprehensive service offerings, competitive pricing, and strong customer satisfaction. Their strengths in reliability, support, and innovative solutions make them an excellent choice for businesses seeking robust telecom services.
Telviva Alternatives
For those exploring other options, consider these highly rated providers:
- Switch Telecom: Known for cost-effective solutions and excellent customer service. They offer competitive pricing and a wide range of services, making them a strong alternative for small to mid-sized businesses.
- Centracom: A versatile provider with strong support services and flexible packages. They excel in providing tailored solutions to meet specific business needs.
- Euphoria Telecom: Renowned for innovative cloud-based solutions and robust call center features. Their user-friendly interface and comprehensive service offerings are ideal for growing businesses.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
