We make calls, receive SMS messages, and engage in chats daily – phone numbers are woven into the fabric of our lives. But have you ever considered the intricate system that governs these familiar digits? Understanding how phone numbers are assigned, regulated, and recycled are crucial. Let’s explore the nuances of South Africa’s phone number ecosystem, including insights on caller identification and regulations around ICASA’s recycling of numbers.
The Structure of South African Phone Numbers
South Africa’s telecommunications networks have seen several new number ranges assigned in recent years, primarily in the 06 range, where there were still some available numbers. Phone numbers in South Africa are assigned to network operators according to the Independent Communications Authority of South Africa’s (ICASA) National Numbering Plan Regulations. Except for shortcodes and machine-related numbers, such as those used in point-of-sale (POS) devices and bulk SMS services, South African phone numbers contain ten digits.
Geographic vs. Non-Geographic Numbers
Numbers are divided into two main categories: geographic and non-geographic.
Geographic Numbers:
- Assigned to fixed services, such as legacy telephone lines and voice over IP services.
- Start with the first three digits ranging from 010 to 058.
- Typically indicate the geographic location of the phone line, though number portability has made this less consistent.
Non-Geographic Numbers:
- Used by mobile and other services, ranging from 060 to 098.
- Assigned in blocks to specific operators or services.
Identifying Mobile Operators by Number Ranges
Initially, identifying a mobile operator was straightforward:
- Vodacom: 082
- MTN: 083
- Cell C: 084
As these ranges depleted, additional ranges were assigned:
- Vodacom: 072
- MTN: 073
- Cell C: 074
- Telkom Mobile (formerly 8ta): 081
However, with the advent of number portability, there is no longer a guarantee that a number prefix indicates a specific network operator.
| Code Range | Description | Example |
| 00 | International access code | Used to dial internationally |
| 010 – 058 | Geographic Numbers | Mainly fixed lines and VOIP services, historically indicated area. |
| 060 – 079 | Mobile Numbers (non-geographic) | Assigned in blocks to operators, not necessarily based on location. |
| 080 | Toll-free Numbers | Calls are paid for by the receiver, not the caller. |
| 081 – 089 | Mobile Numbers, Toll-free, ShareCall, MaxiCall | Includes mobile numbers and special services. |
| 090 – 098 | Premium-rated and Machine-related services | Calls may incur additional charges or used for automated systems. |
ICASA’s Number Recycling Regulations
Due to the increased demand for numbers, ICASA has proposed new rules for recycling inactive numbers. According to these regulations:
- A number is deemed inactive if it hasn’t generated revenue for 60 days.
- Operators must warn subscribers that their number is about to be quarantined and recycled.
- A number must be quarantined for 30 calendar days, during which subscribers can reactivate it.
ICASA is considering a process allowing subscribers to pay to retain their number without performing any revenue-generating activity.
The exact details of these regulations are still being finalised, with ICASA gathering feedback from stakeholders.
Understanding the structure and regulations surrounding phone numbers in South Africa helps businesses and individuals navigate the telecommunications landscape more effectively. By knowing the difference between geographic and non-geographic numbers, for example, businesses can target specific regions with their marketing efforts, while individuals can avoid unexpected charges from premium-rated lines. Additionally, staying informed about ICASA’s ongoing efforts to refine regulations, such as the proposed rules for recycling inactive numbers, can help you plan for potential changes and ensure your communication methods remain compliant. This proactive approach keeps you ahead of the curve, maximizing the value you get from your phone number.
