When evaluating voice communication providers, businesses seek solutions that are both reliable and cost-effective. Saicom steps in with a range of services, from Voice over IP (VoIP) to cloud telephony, offering flexibility to scale, and promising an all-in-one toolkit for businesses of all sizes. Saicom aims to simplify and streamline how businesses stay connected.
But does it deliver on its promises, or is it just another service in an already crowded market? Let’s take a closer look at how Saicom performs.
Who is Saicom?
Saicom is a telecommunications service provider with nearly two decades of industry experience. As a member of ISPA (Internet Service Providers’ Association), Saicom operates a broad network that reaches across the country, with major points of presence in Johannesburg, Cape Town, and Durban.
Over the years, they have grown their presence and reputation, becoming a key player in the telecommunications landscape by offering services through their extensive network infrastructure.
What Does Saicom Offer?
Saicom provides cloud-based VoIP services that can either complement or replace traditional phone systems, depending on a business’s needs.
In examining their offerings, it’s clear they provide a range of options designed to modernize communication infrastructure. Their services include:
| Product | Description |
|---|---|
| Cloud PBX | A cloud-hosted phone system that eliminates the need for on-premise equipment. This solution allows businesses to manage their phone systems remotely, offering flexibility in handling communication infrastructure. |
| SIP Trunking | Saicom’s SIP trunking service connects an existing PBX to the internet, enabling the use of VoIP for enhanced call management. This helps businesses transition to VoIP while maintaining their existing hardware. |
| Hosted Voice Services | For businesses looking for a fully managed VoIP solution, Saicom offers hosted voice services that simplify communication needs while providing flexibility. This is an attractive option for reducing telephony management. |
| Call Centre Solution (OmniContact) | This platform consolidates communication channels, allowing businesses to manage calls, live chat, social media messaging, and WhatsApp through a unified interface. This centralizes customer service and sales operations. |
| Truecaller Verified Business Caller ID | A useful feature for businesses making outbound calls, this service ensures their business identity is verified, lending legitimacy to the calls and reducing the chance of them being marked as spam. |
| Bulk Messaging (SMS) | A platform that allows businesses to send bulk SMS campaigns, offering another means of engaging with customers. |
| Business Fibre | Saicom delivers uncapped, unshaped, and uncontended business-grade fibre internet. This service is designed to provide businesses with high-speed, reliable internet connectivity, supporting VoIP and cloud services. |
| Wireless Internet | In addition to fibre, Saicom offers wireless internet as a flexible alternative for businesses needing reliable internet connectivity without fibre infrastructure. |
Missing Upfront Pricing May Deter Quick Business Comparisons
The company does not list prices for its services on its website, which makes it difficult for prospective customers to evaluate the cost-effectiveness of their offerings. While they do suggest potential cost savings through their cloud-based services, the lack of upfront pricing may deter businesses looking for quick comparisons.
This means that businesses must contact Saicom directly for customised quotes, which can be time-consuming. For businesses that prefer to assess options independently before speaking with sales representatives, having a pricing guide available online would undoubtedly be helpful.
Customer Feedback Highlights Strong Support but Concerns Over Spam Calls
Saicom generally receives positive online reviews, with many customers praising their sales team and support services. The reviews suggest that their pricing is competitive and aligns well with customer expectations.
However, a significant portion of negative feedback centers around complaints of spam calls originating from their network, which has led to frustration among some users. This issue appears to be the primary source of dissatisfaction in their customer feedback.
Sources: Hellopeter.com and Google Business Reviews
Customer Support: Reliable, but with Room for Improvement
While Saicom generally provides a comprehensive range of support channels, including phone and email support, feedback on customer service has been mixed. Some customers report quick and efficient support, while others express frustration with delayed responses, especially during urgent situations. For businesses that rely on continuous communication, these delays can lead to costly disruptions.
It’s advisable for businesses to thoroughly evaluate whether Saicom’s support options meet their operational needs. In particular, those requiring round-the-clock support might find the absence of extended support hours a drawback.
Where are Saicom's Solutions Available?
Explore their offerings online and purchase directly from their website, or connect with a Saicom reseller in your area for personalized assistance and tailored recommendations.
Our resellers are experts in Saicom’s products and can help you select the right solution for your specific requirements.
Is Saicom a better option than your current phone system?
Saicom certainly offers a comprehensive range of products for businesses looking for a single provider to handle all their communication needs. However, with their pricing not made public, it’s difficult to verify whether they truly offer competitive rates.
While the majority of reviews are positive, particularly in terms of sales and support, the lack of transparency around pricing leaves a gap in assessing overall value. Given this, businesses may need to weigh the available features and feedback before deciding if Saicom is the right fit.
Saicom Alternatives
If you’re still weighing your options, consider these alternatives:
Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Centracom: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
