Clear communication isn’t just a business necessity—it’s the pulse that keeps operations running smoothly. From handling customer inquiries to managing internal calls and full-scale call centers, businesses require telecom solutions that are not just functional, but flexible and future-ready.
RSAWEB understands this need and delivers powerful VoIP, Cloud PBX, and connectivity solutions tailored to modern businesses.
Company Overview
RSAWEB is a South African telecommunications provider known for its innovative approach to business connectivity and VoIP solutions. Established in 2001, RSAWEB has grown to become a trusted partner for businesses seeking high-quality telecom solutions. The company specializes in VoIP, Cloud PBX, fibre internet, and call centre solutions, ensuring businesses of all sizes can access reliable communication services.
With a strong focus on customer service and technological advancements, RSAWEB continuously evolves to meet the changing demands of the modern business landscape. Their commitment to high-speed connectivity and clear voice communication has made them a top choice in the market.
Brand Promise
RSAWEB is dedicated to delivering high-quality, cost-effective, and scalable telecom solutions. Their focus on seamless connectivity, clear voice communication, and tailored business solutions ensures that businesses can operate efficiently without technical disruptions.
Core Offerings
1. VoIP and Cloud PBX Solutions
Feature-rich VoIP and Cloud PBX services designed to enhance business communication.
Advanced call management features, including call routing, IVR, voicemail-to-email, and call recording.
Scalable solutions that grow with your business, whether you need a single line or a full enterprise system.
2. Call Centre Solutions
Comprehensive inbound and outbound call centre solutions.
CRM integration for seamless customer interactions.
Real-time call monitoring, reporting, and analytics to improve efficiency.
Customisable call centre features for businesses with high-volume customer interactions.
3. Business Connectivity
Fibre, wireless, and LTE solutions to ensure fast and reliable internet connectivity.
Dedicated business internet services designed to support VoIP and cloud applications.
SD-WAN solutions to enhance network performance and security across multiple locations.
What Makes RSAWeb Unique?
Several factors set RSAWEB apart in the South African telecom landscape:
- ✅ Extensive Industry Experience: Over two decades in the telecom sector, ensuring reliability and expertise.
- ✅ Integrated VoIP and Call Centre Solutions: Eliminates the need for multiple vendors by offering both under one roof.
- ✅ Scalable Offerings: Tailored solutions for businesses of all sizes, from startups to large enterprises.
- ✅ Strong Customer Support: A dedicated team offering expert consultation and 24/7 assistance.
Solution Packages and Pricing
| Package Name | Features |
|---|---|
| Business VoIP | Scalable VoIP solutions with advanced call management features. R45 p/month line rental, landline calls 52c, and mobile 65c. Available on a month-to-month contract. |
| Cloud PBX | 3CX Cloud PBX starting at R799 p/month for 12 extensions. Additional extensions at R65 per user. |
| Business Connectivity | Business Fibre packages start at R795, Fixed LTE, and SD-WAN solutions for seamless connectivity. Package dependent, contact for pricing. |
Service and Support
RSAWEB provides customer support through multiple channels, ensuring businesses receive timely assistance.
Nationwide Coverage: Services available across South Africa with a strong presence in key business hubs.
24/7 Support Options: Ensuring minimal downtime and quick resolution of technical issues.
Expert Consultation: Tailored solutions designed by experienced professionals to meet business needs.
Customer Experiences: Reviews and Testimonials
Positive Feedback
✅ Reliable VoIP Services: Customers appreciate RSAWEB’s efficient problem-solving and friendly service.
“My problem was solved promptly, thanks to her dedication to her work. Not forgetting how friendly she was. Keep up the good work.” (HelloPeter)
Areas for Improvement
❌ Pricing Concerns: Some customers report significant price increases for the same internet speed.
“I’ve been with RSAWEB for about 3 years and they just drastically increased the price for the same speed. From R500 to R700 for 25mbps is crazy business.” (HelloPeter)
❌ Technical Support Challenges: Some users have experienced delays in service resolution.
“Technical support team is absolutely useless. We have been without service for 4 days and only 1 pointless update has been sent by the company.” (HelloPeter)
❌ Customer Service Issues: Some customers mention a lack of accountability and professionalism.
“The lack of customer service, professionalism, and accountability is unacceptable. I would never recommend RSA Web to anyone. If you value your…” (HelloPeter)
Key Takeaways
Comprehensive VoIP and Cloud PBX solutions for businesses of all sizes.
Scalable call centre solutions designed for customer engagement and efficiency.
Reliable business connectivity ensuring seamless communication.
Strong customer support and industry experience
✅ Pros:
✔ Industry experience with a strong reputation in South African telecom.
✔ Scalable VoIP, Cloud PBX, and call centre solutions for businesses of all sizes.
✔ Advanced call centre features like CRM integration and real-time analytics.
✔ Reliable connectivity options (Fibre, LTE, SD-WAN) for seamless VoIP performance.
✔ Strong focus on customer support with 24/7 availability.
❌ Cons:
✘ Some users report challenges with CRM/system integration.
✘ Performance depends on reliable internet connectivity.
✘ Pricing for some services, like Cloud PBX, isn’t upfront.
RSAWEB continues to be a solid choice for businesses seeking reliable telecom solutions, but prospective customers should be mindful of potential service limitations and pricing adjustments.
RSAWeb Alternatives
If you’re still weighing your options, consider these alternatives:
- Centracom: Another potential option for enhanced communication infrastructure.
- Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
- Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
