For businesses weighing up VoIP providers, Othos Telecom appears to tick the right boxes: competitive pricing, scalable packages, mobile-friendly features, and an all-in-one offering that includes infrastructure, hardware, and hosted PBX. But when a provider promises to be both affordable and “enterprise-ready,” it warrants closer inspection.
Is Othos truly equipped to support growing businesses with more complex communication needs—or is it best suited for small teams with basic requirements? This review explores Othos Telecom’s pricing, platform capabilities, and customer value to help you decide if it’s the right fit for your business.
Company Overview
Othos Telecom is an international VoIP and cloud communications provider with operations in South Africa, Brazil, Costa Rica, and Hong Kong. Their focus is on delivering integrated IP telephony systems that include everything from cloud PBX platforms and SIP trunking to mobile apps, physical hardware, and structured network cabling.
This full-service model allows businesses to consolidate their communication needs under one provider. With simple, scalable plans and robust support, Othos positions itself as a smart choice for companies that want more control, fewer moving parts, and a communications partner that grows with them.
Brand Promise
Othos Telecom is committed to delivering a complete, reliable, secure, and simple business telephony system. Their focus on innovation and quality ensures that businesses can communicate effortlessly and efficiently.
Core Offerings
Othos Telecom provides a comprehensive suite of VoIP and cloud-based communication solutions tailored for South African businesses. Their core offerings include:
Cloud PBX Systems: A fully hosted and managed phone system that eliminates the need for on-site hardware.
VoIP Calling Plans: Flexible calling options, including per-minute rates and uncapped packages for unlimited calls to South African destinations.
Mobile and Desktop Applications: Apps compatible with iOS, Android, and desktop platforms, allowing users to make and receive calls from anywhere.
Advanced Features: Such as call recording, voicemail-to-email, call forwarding, music on hold, and CRM integrations.
International Number Porting: Ability to port existing numbers and acquire international numbers from over 90 countries.
Structured Cabling Services: Design, installation, and maintenance of structured VoIP cabling and data installations.
These offerings are designed to provide businesses with a scalable, reliable, and feature-rich communication infrastructure.
Pricing Structure
Othos Telecom offers flexible pricing to cater to businesses of all sizes:
| Plan Name | Monthly Price (Excl. VAT) | Extensions Included | Ideal For | Key Features |
|---|---|---|---|---|
| Starter | R149 | Up to 4 | Small businesses | Core phone system to get your business up and running |
| Essential | R349 | 5 to 10 | Growing teams | Advanced solution to help boost productivity and performance |
| Expert | R649 | 10+ | Larger organizations | Complete phone system aligned with your business needs |
| Uncapped Package | R149 per extension | Per extension | Businesses seeking unlimited calls | Unlimited calls to all South African destinations |
⚠️ Note: Prices are exclusive of VAT. Additional features and services may incur extra costs.
What Makes Othos Telecom Unique?
Global Presence: Operating in multiple countries, Othos brings international best practices to its services.
Hardware Provisioning: Unlike many VoIP providers, Othos supplies state-of-the-art IP phones and hardware, offering a comprehensive solution for businesses.
Structured Cabling Services: They offer design, installation, and maintenance of structured VoIP cabling and data installations.
Service and Support
Othos Telecom emphasizes delivering reliable and responsive customer support to ensure seamless communication for businesses.
Support Channels
Online Support Portal: Othos provides a comprehensive support portal where customers can:
Submit new support tickets.
Check the status of existing tickets.
Access a knowledge base with articles on various topics, including billing, network setup, and troubleshooting.
Telephone Support: Customers can reach out directly via phone at +27 21 673 6801 for immediate assistance.
Knowledge Base
The support portal hosts a variety of articles to assist users, such as:
Guides on accessing call history and billing information.
Instructions for purchasing credits or airtime.
Troubleshooting common issues like poor audio quality or dropped calls.
Information on configuring desktop softphones.
Customer Experiences: Reviews and Testimonials
Othos Telecom enjoys an impressive 5-star rating on Google—a noteworthy achievement in the B2B telecom space where consistent service quality is often hard to find. Customers regularly highlight the provider’s professional service, fast turnaround, and personalised support.
Nadine Moore praised the company for standing out from the “dozens of companies” she had called before, noting that Othos offered clear communication and effortless guidance throughout the setup process.
Stacey Page echoed a similar sentiment, explaining how she had dealt with multiple overpriced or unresponsive providers before finding Othos—who, in her words, were “straight to the point,” reasonably priced, and quick to offer expert advice.
Leanne Le Roux described the team as “fabulous,” citing their responsiveness and reliability in keeping her business systems operational. Jacobus van der Walt, who manages a large operation, confidently called Othos “the best in the business,” with no downtime in two years.
These testimonials highlight what sets Othos Telecom apart: a team that blends technical know-how with hands-on service, earning trust and long-term loyalty from businesses that need more than just a dial tone.
Key Takeaways
✅ Strengths:
Excellent Customer Service
Othos Telecom is frequently praised for its responsive and helpful customer support. Customers consistently mention the friendly and professional attitude of the staff. Reviews highlight the quick turnaround times for resolving issues and the personalised approach to customer needs.Affordable and Transparent Pricing
Clients appreciate the competitive and clear pricing structure and have commented on the reasonable prices and the company’s ability to provide cost-effective solutions without compromising quality. The flexibility in offering tailored packages based on business size (Starter, Essential, Expert) further adds to the value proposition.Reliable Service and Minimal Downtime
Othos Telecom has earned a reputation for its reliability, with customers noting very little or no downtime.Customised and Professional Installations
Othos Telecom’s ability to deliver tailored solutions that align with each client’s specific needs is regularly praised. Several customers have complimented the company on the meticulous planning of installations and the professional appearance of their infrastructure. This level of customisation ensures that clients get exactly what they need, with all their requirements addressed.
❌ Weaknesses:
Scalability for Enterprise Needs
While Othos Telecom caters effectively to small and medium-sized businesses, some larger organisations with more complex needs might find the service packages less scalable. Larger enterprises may require more advanced integrations or custom solutions that Othos may not yet fully offer without further customization.
✅ Final Verdict: Is Othos Worth It?
Othos Telecom presents itself as a reliable, customer-centric VoIP provider that consistently delivers value to South African businesses. With high praise for its service quality, transparent pricing, and minimal downtime, it stands out as a solid choice for SMEs looking for dependable, tailored communication solutions.
While its limited marketing reach and scalability for enterprise-level needs are worth noting, the overwhelmingly positive feedback from clients suggests that Othos is doing many things right. For businesses that prioritise hands-on support, affordability, and a provider that genuinely cares about uptime and customer experience, Othos Telecom is well worth considering.
Othos Telecom Alternatives
If you’re still weighing your options, consider these alternatives:
- Centracom: Another potential option for enhanced communication infrastructure.
- Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
- Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
