Satisfy compliance requirements. Deliver liability protection. Complete dispute resolution. Improve agent performance. Save the agent after contentious customer calls. Five percent customer retention produces 25% more profit (Harvard Business Review).These are some of the reasons to record calls. With today?s multimedia connections, you need to record voice, video, chat, IM, and screens to ensure you know what happened during the customer contact interaction.
This podcast, recorded at the ITExpo conference, with Paul Friedman, VP of Global Sales with Numonix and Gary Audin covers these and other issues that can be prevented or solved with a call recording solution. The Numonix RECITE product can be hosted on-premises or in the cloud. RECITE can scale call recording from 5 to 1000s of agents.
Numonix http://numonixrecording.com/recite/ delivers interaction recording solutions that boost its customers? business success for virtually every vertical market. Numonix?s innovative RECITE interaction recording solutions helps enterprises, SMBs, and service providers gain and maintain a competitive edge by ensuring regulatory compliance, improving customer service, and helping resolve disputes. As a Microsoft Partner, Numonix was one of the first companies to bring to market an interaction recording solution for Skype for Business. It is compatible with virtually every cloud and on-premises business communication platform and interface available today. RECITE http://numonixrecording.com/recite/ is available globally throughout the Americas, APAC, and EMEA.