Choosing the right VoIP provider can be challenging, especially when balancing affordability, functionality, and reliable customer service. Nashua, a well-established South African telecom and office automation provider, offers VoIP solutions designed for businesses of all sizes. But does it meet customer expectations?
In this review, we delve into their solutions, pricing, and actual customer feedback to provide you with a clear understanding of whether it’s the right choice for your business.
Company Overview
Nashua provides a comprehensive range of business solutions, including VoIP, cloud-based PBX systems, Fibre connectivity, and office automation services.
Their VoIP service is geared toward companies looking for a scalable and cost-effective communication solution, integrating seamlessly with existing infrastructure.
Brand Promise
Nashua positions itself as a one-stop shop for business communication and automation, offering tailored VoIP solutions to improve efficiency and reduce costs.
They emphasise reliability, scalability, and dedicated customer support. However, customer reviews on platforms like HelloPeter highlight mixed experiences, particularly regarding service response times and support effectiveness.
Core Offerings
1. Business VoIP Solutions
Hosted PBX: Cloud-based PBX solutions for streamlined business communication.
SIP Trunking: Connect on-premises PBX systems to the internet for cost-effective calling.
VoIP Handsets: A selection of VoIP-enabled phones tailored to business needs.
2. Flexible and Cost-Effective Calling
Competitive Call Rates: Reduced rates for both local and international calls.
No Line Rental Fees: Eliminate traditional landline costs.
Scalability: Easily add more extensions and users as your business grows.
3. Geographic Number Portability
Keep Your Existing Number: Port your Telkom or other landline number to Nashua VoIP for seamless business continuity.
4. Multi-Device Compatibility
Softphone Apps: Use VoIP services on mobile and desktop applications.
IP Phones & PBX Integration: Compatible with multiple VoIP handsets and business PBX systems.
What Makes Nashua Unique?
Integrated Business Solutions – A complete suite of communication and office automation services under one brand.
Scalable VoIP Services – Solutions designed to grow with your business.
Reliable Infrastructure – Backed by Nashua’s national network for stable connectivity.
Dedicated Support – Business-focused customer support with service level agreements (SLAs).
Customizable Packages – Tailored VoIP and PBX setups to suit different business needs.
Hybrid Connectivity Options – Works with Fibre, LTE, and wireless internet solutions.
Flexible Rental Options – Rent VoIP handsets and PBX hardware to reduce upfront costs and keep operations flexible.
Solution Packages and Pricing
Nashua offers customised pricing based on business requirements, with no one-size-fits-all package. Below is an overview of their VoIP pricing structure:
| Feature | Details | Pricing |
|---|---|---|
| Hosted PBX | Cloud-based system with remote access and scalability | Custom pricing per user |
| SIP Trunking | Connect existing PBX systems to VoIP for cost savings | Per channel pricing |
| Geographic Number Porting | Keep your existing business number | One-time porting fee |
| VoIP Call Rates | Competitive local and international rates | Varies by destination |
| Multi-Device Support | Use VoIP on desktop, mobile, and VoIP handsets | Included in service |
| VoIP Handsets | Selection of IP phones available | Priced per device or rental options |
| Hardware Rental | Rent VoIP phones and PBX equipment to lower initial costs | Custom rental pricing |
Call quality depends on your internet connection (best results with Fibre or dedicated VoIP lines).
Billing options include prepaid and postpaid plans, depending on the business package chosen.
Service and Support
Nashua provides customer support through multiple channels:
Dedicated Business Support Line: Available during business hours.
Email and Ticketing System: Online assistance for troubleshooting and service inquiries.
On-Site Support: Available for enterprise clients with service contracts.
Self-Service Portal: Manage VoIP accounts and settings online.
While Nashua’s support structure is designed for business users, some reviews indicate delays in service response times, particularly for technical issues requiring on-site support.
Customer Experiences: Reviews and Testimonials
Positive Feedback
Reliable VoIP Quality – Many business users report good call clarity and uptime.
“Great VoIP solution with crystal-clear calls and no dropouts.” – Google Review
“We switched to Nashua VoIP, and our monthly costs have dropped significantly.” – HelloPeter
Scalability & Flexibility – Businesses appreciate the ease of scaling VoIP services.
“Adding new extensions is seamless, and the hosted PBX works well for remote teams.” – TrustPilot
Areas for Improvement
Customer Support Response Time – Some users mention long wait times for technical support.
“Service is good, but getting a technician on-site takes longer than expected.” – HelloPeter
Contract Terms & Pricing Transparency – A few customers find the contract terms less flexible.
“Be sure to read the fine print—cancellation policies are not very flexible.” – Google Review
Key Takeaways
Cost-Effective for Businesses
Nashua VoIP offers competitive pricing, reducing traditional landline expenses.
Scalable Solutions
Suitable for businesses of all sizes, with customizable packages and flexible options.
Reliable Call Quality
Most users report clear and stable VoIP connections.
Mixed Customer Support Experiences
While Nashua offers multiple support channels, some users experience slow response times.
Strong Integration Capabilities
Works well with various PBX systems, softphone apps, and VoIP handsets.
Nashua VoIP is a solid choice for businesses looking for a scalable, all-in-one communication solution. With competitive call rates, cloud PBX options, and integration with existing infrastructure, it offers a strong value proposition. However, businesses should consider potential support delays and contract terms before committing.
Pros:
✔ Reliable VoIP call quality ✔ Scalable solutions for growing businesses ✔ Integration with Fibre and LTE connectivity ✔ Dedicated business support channels
Cons:
✖ Support response times can be slow ✖ Some contract terms may lack flexibility
If you’re looking for a business VoIP solution with comprehensive integration options and cost-effective pricing, Nashua VoIP is worth considering—just ensure you clarify support expectations and contract details upfront.
Nashua Alternatives
If you’re still weighing your options, consider these alternatives:
- Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
- Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
- Kinetix Connect: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
