Mweb is one of South Africa’s most established internet service providers, best known for pioneering uncapped internet locally. Today, Mweb offers a range of services including VoIP, fibre and LTE packages for both homes and businesses.
With a 3.8 star Google rating, Mweb divides opinion. Many customers praise their affordability and wide availability, while others point to concerns with support and service consistency.
Company Overview
Founded in 1997, Mweb has grown into one of South Africa’s best-known ISPs. With a long history of providing accessible internet, the company now bundles internet and voice solutions into simple packages designed to fit different needs and budgets.
Whether it is VoIP calling, fibre broadband or mobile LTE, Mweb positions itself as a one-stop provider for affordable connectivity.
Over the years, Mweb has also built strong partnerships with major fibre and mobile network operators, which allows it to offer services in a wide range of areas across the country. This reach, combined with its flexible month-to-month contracts, has made Mweb a popular choice for households and small businesses seeking reliable and predictable connectivity.
Brand Promise
Mweb’s promise centres on affordable and accessible internet and voice services. Their model is designed for simplicity with straightforward packages, clear pricing, and wide availability across the country. Customers are offered flexibility through month-to-month options and the assurance of dealing with a long-established brand. The focus is on keeping connectivity hassle-free and adaptable, whether it is for home users wanting reliable streaming and calls, or small businesses needing predictable costs and easy scalability.
Core Offerings
What Makes Mweb Unique?
VoIP
Mweb’s VoIP service provides calling over an internet connection with features such as caller ID, call forwarding and number porting. It is designed as a cost-saving alternative to traditional landlines for both homes and small businesses.
Fibre
Mweb fibre packages are available in multiple speed tiers, ranging from entry-level plans suited for browsing to high-speed options designed for streaming, gaming or business use. Free installation and activation is included on most networks, with contracts available on a flexible month-to-month basis.
LTE
Mweb LTE packages are a plug-and-play alternative for customers without fibre access. Powered by MTN and Telkom networks, these plans offer nationwide coverage and a range of data bundles to suit light or heavy internet use.
Solution Packages and Pricing
VoIP Packages
| Minutes | Monthly Price | Features |
|---|---|---|
| 150 minutes | R69 | Free calls to Mweb numbers, caller ID, call forwarding |
| 300 minutes | R119 | Same features |
| 600 minutes | R219 | Same features |
| 1250 minutes | R399 | Same features |
Select a voice calling plan. Your new VoIP (Voice Calling) number and the password will then be sent to you via SMS by Mweb. Install a softphone application like Zoiper or use with a VoIP phone.
Fibre Packages
| Speed | Monthly Price | Contract Type | Notes |
|---|---|---|---|
| 25Mbps | From R299 | Month-to-month | Free installation and activation on most networks |
| 50Mbps | From R499 | Month-to-month | |
| 100Mbps | From R699 | Month-to-month | |
| 200Mbps | From R899 | Month-to-month | |
| 500Mbps | From R1,099 | Month-to-month | |
| 1Gbps | From R1,299 | Month-to-month | Premium tier |
LTE Packages
| Data Bundle | Monthly Price | Network | Notes |
|---|---|---|---|
| 28GB | R99 | MTN/Telkom | Plug-and-play router options |
| 60GB | R199 | MTN/Telkom | |
| 120GB | R299 | MTN/Telkom | |
| 220GB | R399 | MTN/Telkom | Popular choice |
Service and Support
Mweb provides support through multiple channels including:
- Online Help Centre: Self-service guides and troubleshooting.
- Call Centre and Email: For billing and technical queries.
- Social Media Support: Active response on Facebook and Twitter.
While some customers find the self-service tools efficient, reviews highlight inconsistent call centre response times and delays in resolving more complex technical issues.
Customer Experiences: Reviews and Testimonials
Positive Feedback
Affordable Connectivity: “Mweb fibre is affordable compared to many ISPs and the speeds are consistent.”
Easy Setup: “LTE router arrived quickly and was simple to install.”
Trusted Brand: “We have used Mweb for years and it is reliable for home use.”
Areas for Improvement
Support Delays: Customers mention difficulties in getting quick resolutions from the call centre.
VoIP Billing Clarity: Some note that call rate and billing details could be explained more clearly.
LTE Performance: Service quality depends heavily on network coverage and can vary by area.
Key Takeaways
- Affordable Connectivity: Fibre from R299 per month makes Mweb one of the more cost-effective ISPs.
- Nationwide Access: LTE packages extend internet coverage into areas without fibre.
- Simple VoIP Add-ons: Works well for home and small business use.
Pros
✔ Wide range of packages including fibre, LTE, and VoIP
✔ Transparent pricing and flexible contracts
✔ Affordable entry-level fibre and LTE options
✔ Long-standing and trusted ISP brand in South Africa
Cons
❌ Customer service is inconsistent
❌ LTE performance varies depending on coverage
❌ Limited advanced VoIP features compared to specialised providers
Final Thoughts
Mweb remains one of the most recognisable names in South Africa’s ISP market, combining fibre, LTE and VoIP into simple and affordable packages. Their long history and broad national reach make them a reliable option for many households and small businesses. While customer service and VoIP feature depth are areas with room for improvement, Mweb continues to deliver on its promise of accessible connectivity. For those who value straightforward pricing and flexible contracts, Mweb is still a provider worth considering.
Mweb Alternatives
If you’re still weighing your options, consider these alternatives:
- Centracom: Another potential option for enhanced communication infrastructure.
- Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
- Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
