MTN Business is a well established name in South Africa’s telecommunications industry, offering a wide range of VoIP and internet solutions for businesses of all sizes. But does bigger always mean better when selecting a telecom provider?
In this review, we’ll explore their solutions, pricing, customer support, and brand value. By the end, you’ll have a clear understanding of the pros, cons, and everything in between.
VoIP and Internet Solutions: Flexibility at Its Core
MTN Business provides a comprehensive range of telecom services designed for SMEs and large enterprises. Their offerings include VoIP, Hosted PBX, Hosted Contact Centres, and ICT solutions, making them a solid choice for businesses looking to modernise communications. Their VoIP solutions feature virtual PBX and advanced call management, appealing to those transitioning from traditional phone systems.
Their internet options, which include fibre, mobile, and wireless connectivity, offer flexibility to businesses in need of adaptable infrastructure. MTN’s scalable solutions allow businesses to start small and expand as needed. However, some users have reported concerns about service disruptions and inconsistent network performance, particularly with VoIP. Companies that rely on near-perfect uptime should keep this in mind.
Pricing: Gated and Value-Driven?
MTN Business offers tiered pricing designed to fit various business sizes and needs. However, pricing details are gated and available upon request, which will require businesses to directly engage with MTN to receive customised quotes.
On their website, they do advertise their current promotions:
| Promotion | Starting Price |
|---|---|
| Smartphone Data Bundles | R289 per month |
| SIM-only Data Packages | R139 per month |
Brand Value: A Telecom Giant with Some Drawbacks
MTN Business benefits from the strong global reputation of its parent company, MTN Group, one of Africa’s largest telecom providers. This brings a level of confidence to their services, as they have the infrastructure and experience to provide large-scale connectivity.
However, as with many large companies, MTN’s size can sometimes result in less personalised attention, particularly for smaller businesses. While they continue to invest in innovation and infrastructure upgrades, potential buyers should keep in mind that larger providers may come with slower customer service response times.
Customer Support: An Ongoing Concern
Customer service plays a critical role when choosing a telecom provider, and MTN Business’s support receives mixed reviews. They offer multiple support channels, including phone, email, and an online self-service portal where businesses can manage accounts and troubleshoot issues.
However, users have reported long wait times, slow responses, and delays in resolving technical problems, especially during network outages. This has been a consistent complaint, leaving some businesses frustrated with the lack of timely support. While the self-service portal is useful for managing routine tasks, businesses needing immediate assistance during critical downtimes may find this aspect of MTN’s service lacking.
Real-World Feedback
Negative reviews tend to focus on customer support and network issues. Common complaints include long response times and unresolved technical problems, which have prompted some smaller businesses to explore alternative providers.
MTN Business has however received mixed feedback from users. Many commend the company for providing reliable high-speed internet, particularly with their fibre solutions, and for the scalability of their VoIP offerings. Businesses that require stable internet for activities like video conferencing often find MTN dependable.
Sources: Hellopeter.com and Google Business Reviews
Where to Buy MTN Business Solutions
MTN Business solutions are available directly from their website, where detailed information on VoIP and internet packages can be found. For businesses with specific needs, MTN offers dedicated account managers who develop tailored solutions.
Additionally, MTN works with resellers and partners across South Africa, offering bundled services that include complementary IT solutions. However, some customers have reported slower support and communication issues when purchasing through third-party resellers.
Is MTN Business Right for You?
MTN Business offers a solid range of VoIP and internet solutions backed by the resources of a major telecom brand. Their services are scalable and flexible, making them suitable for businesses of all sizes. For companies that prefer having all their telecom and connectivity needs handled by one provider, MTN’s comprehensive suite of solutions can be an attractive option.
That said, businesses should weigh the potential drawbacks. While MTN’s pricing is not openly available, it may not be the most cost-effective choice for companies on tighter budgets. Additionally, the reported issues with customer support could be a concern for businesses that prioritise quick, responsive service during critical times.
In summary, MTN Business delivers on its promises, but companies should carefully evaluate their needs—particularly in terms of support and pricing—before making a decision. If having everything under one umbrella is a priority, MTN’s comprehensive offerings could be a good fit.
MTN Business Alternatives
If you’re still weighing your options, consider these alternatives:
Kinetix Connect: Offers cost-effective VoIP solutions with robust customer service.
Switch Telecom: Known for comprehensive call center solutions and wireless connectivity.
Centracom: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
