When choosing a fibre provider, reliability, speed, and value for money matter more than ever. MetroFibre, claims to offer high-speed internet tailored for both home users and businesses—complete with month-to-month flexibility and free-to-use routers.
But do they deliver on this promise? With user reviews raising concerns and pricing varying by location, here’s what you need to know about MetroFibre’s offerings, real-world performance, and where it stands in today’s fibre market.
Company Overview
MetroFibre Networx is a prominent open-access Fibre Network Operator (FNO) in South Africa, providing both residential and business fibre solutions. Their infrastructure supports a range of Internet Service Providers (ISPs), allowing consumers to select from various service packages tailored to their needs.
Brand Promise
MetroFibre positions itself as a future-ready connectivity provider, delivering enterprise-grade fibre services with strong uptime, low packet loss, and scalable options for growing businesses. The network is tailored to power cloud services, video conferencing, and other bandwidth-intensive applications.
Core Offerings
MetroFibre’s core offering includes Fibre-to-the-Home (FTTH) and BizFibre solutions. Their direct-to-market business fibre plans, as promoted on their official Facebook page, highlight symmetrical speeds, fast uploads/downloads, and reliability that supports real-time communication needs.
MetroFibre Fibre Pricing
Business Fibre (BizFibre)
These symmetrical-speed business packages are promoted directly by MetroFibre:
| Speed | Monthly Price | Activation | Router | Contract |
|---|---|---|---|---|
| 20Mbps | R659 | R750 | Free-to-use | Month-to-month |
| 250Mbps | R949 | R750 | Free-to-use | Month-to-month |
| 500Mbps | R1,989 | R750 | Free-to-use | Month-to-month |
| 20Mbps – Ideal for small businesses needing reliable email, cloud access, and collaboration. |
| 250Mbps – Suitable for high-speed needs like large file transfers or cloud-heavy workflows. |
| 500Mbps – Enterprise-grade, ultra-fast connection with low latency and minimal packet loss. |
📝 Note: Pricing is symmetrical (equal upload and download speeds) and promoted directly by MetroFibre.
Home Fibre (FTTH)
All home fibre packages come with free-to-use routers and require no long-term commitment:
| Speed | Monthly Price | Activation | Router | Contract |
|---|---|---|---|---|
| 20Mbps | R449 | R260 | Free-to-use | Month-to-month |
| 40Mbps | R529 | R260 | Free-to-use | Month-to-month |
| 1Gbps / 500Mbps | R1,249 | R750 | Free-to-use | Month-to-month |
📌 Note: Home fibre pricing and availability vary by location. Confirm coverage and installation through MetroFibre’s online portal.
What Makes MetroFibre Unique?
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Metro-Ethernet Core Network
MetroFibre operates its own carrier-grade Metro-Ethernet fibre network, which allows for more granular control, better fault isolation, and reduced dependency on third-party infrastructure—especially appealing to businesses requiring high uptime. -
True Month-to-Month Contracts
Unlike many fibre providers, MetroFibre offers true month-to-month services on both business and home connections, making it easier for customers to scale up or down without long-term lock-ins or penalties. -
Symmetrical Business Fibre
Their BizFibre plans offer symmetrical speeds (same upload and download rates), which is crucial for businesses reliant on cloud apps, VoIP, and large file transfers—ensuring consistency in both directions. -
Free-to-Use Router and No Hidden Charges
Both residential and business customers benefit from free-to-use routers and transparent pricing—no added equipment rental or admin fees, which often inflate the total cost elsewhere. -
Locally Managed Support
With South African-based operations and NOC (Network Operations Centre), MetroFibre offers localised technical support, ensuring faster issue resolution and better customer understanding. -
Custom Enterprise Options
Beyond standard packages, MetroFibre also caters to large enterprises with bespoke connectivity solutions, dark fibre leasing, and dedicated account management.
Support and Customer Service
MetroFibre offers a variety of customer support channels aimed at improving accessibility and responsiveness. Customers can reach the team via their central call line at 087 151 4000, or use WhatsApp to engage directly with departments such as Sales, Support, Orders, Finance, Compliments, Complaints, and Cancellations—a welcome move toward more flexible and instant communication.
Additionally, MetroFibre has a dedicated mobile app, allowing users to manage their services, report faults, and track ticket progress. While the app adds convenience, customer reviews suggest that turnaround times for issue resolution can still vary, particularly during peak periods.
Customer Experiences: Reviews and Testimonials
MetroFibre currently holds a 2.1-star rating on Google, reflecting consistent issues with customer service and response times. Common complaints include:
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Long installation delays
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Difficulty reaching support
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Unresolved billing disputes
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Inconsistent communication
While some users report fast speeds and stable connectivity once installed, the service experience appears heavily dependent on location and the responsiveness of third-party ISPs or installation teams.
Key Takeaways
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Symmetrical Business Fibre: Upload and download speeds are equal—ideal for cloud-based operations and real-time apps.
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Transparent Pricing: No hidden fees; installation and router costs are clearly disclosed with month-to-month options.
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Multiple Support Channels: Call centre, WhatsApp, and a mobile app offer flexible support—though response quality is inconsistent.
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Local Ownership & Control: Owns its Metro-Ethernet network, giving more control over uptime and service delivery.
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Mixed Customer Sentiment: Despite strong infrastructure, customer reviews frequently cite poor service and slow issue resolution.
MetroFibre offers a technically sound product with competitive pricing and flexible contracts, especially for SMEs needing reliable upload speeds. The presence of multiple support options and a free-to-use router adds real-world value. However, with a concerning 2.1-star rating on Google, execution—particularly in customer service—lags behind the brand’s infrastructure capabilities. If you’re considering MetroFibre, weigh the network quality against the risk of support delays, and ensure you’re in a high-performance coverage area before signing up.
MetroFibre Alternatives
If you’re still weighing your options, consider these alternatives:
- Centracom: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
