The Truelog system was launched into the market in 2005. It integrates with any PBX system to be found in the South African marketplace, is cost effective at any capacity, and offers comprehensive and intuitive user interfaces to simplify the tasks of call retrieval.
The system is equipped with tools for the analysis of line routing and utilization, simplifying the task of optimizing telecoms cost structures in call centres, or in any business which makes extensive use of the telephone.
Truelog systems are deployed across all sectors of commerce, industry, and the services sectors. The installed base varies from SME to large call centre and enterprise systems, with diverse operational and integration requirements.
The Truelog system is computer based, and effective use is made of remote connectivity to customer systems. This allows for the resolution of maintenance and support issues within short turnaround times.
Product development is an ongoing priority within TeleReference and enhancements are released on a regular basis.