Garnett is a South African company offering a wide range of innovative services to support businesses in achieving operational excellence. From professional resource management to call centre planning and outsourcing, they are dedicated to providing tailored solutions that meet the specific needs of businesses across industries. With a strong focus on customer satisfaction and service excellence, the company ensures that clients receive expert guidance, seamless implementation, and reliable support.

What Services You Can Get from Garnett

Garnett provides a versatile portfolio of services designed to enhance business efficiency and productivity:

Professional Resource Management and Payroll Services
They recognise the importance of placing the right professional resources within organisations. Their offerings include:

  • Placement of professional candidates tailored to company needs.
  • Payroll facilities for applicants, including up-to-date tax consultancy services.
  • Access to experienced labour lawyers for guidance and resolution of disputes within labour regulations and laws.

Call Centre Set-Up and Planning
In partnership with an experienced associate company, they deliver expert call centre planning and set-up services for businesses starting out or optimising current operations. Key offerings include:

  • Planning and layout of the call centre workspace.
  • Recommendations on furnishings, ergonomics, and wallboard positioning.
  • Advice on equipment procurement and supplier selection.
  • General set-up of agents, telephones, exchange lines, PC setups, and software.
  • Technology and site recommendations.
  • Project management and implementation.
  • Training programmes for call centre agents.
  • Front-end design, scripting, reporting, and budget planning for efficient operations.

Outsourcing of Call Centre Reports and Management
Garnett generates detailed call centre reports and provides recommendations to improve processes and customer service levels. Their experts work directly with call centre managers or supervisors to ensure actionable insights are implemented.

Telephone Management System Outsourcing
They offer complete management of telephone systems, including:

  • Generating and analysing reports (onsite or remotely).
  • Providing cost-effective solutions to improve call costs.
  • Regular consultations with management to review reports and implement strategies.

Help Desk Set-Up for Staff Queries
They can establish a help desk to assist employees with telephone-related issues, including:

  • Resolving voicemail, PIN, and operational problems.
  • Locking or unlocking telephones.
  • Fault reporting and troubleshooting.

Video Conferencing Services
To help businesses reduce travel costs and time, they provide access to video conferencing facilities located in the Centurion and Midrand areas. Services include:

  • Conducting meetings, interviews, and disciplinary hearings via video conferencing.
  • Saving time and reducing travel expenses for local and international business engagements.
  • Friendly facilitators and access to refreshments for a professional experience.

‘Telus’ Feedback System
They emphasise the importance of customer care and service excellence. The ‘Telus’ Feedback System is designed to:

  • Measure and improve customer service quality.
  • Provide actionable insights into customer satisfaction.
  • Help businesses deliver added value beyond product performance.

Ideal Customer Profile

Their services are ideal for:

  • Call Centres: Businesses starting or optimising call centre operations, seeking expert planning and management solutions.
  • Small to Medium-Sized Enterprises (SMEs): Companies needing cost-effective professional resource placement, payroll services, or telephone system management.
  • Large Corporations: Organisations requiring video conferencing facilities, call centre outsourcing, or enhanced customer feedback systems.
  • Businesses Focused on Customer Care: Companies looking to enhance customer service levels and implement actionable feedback systems.

Customer Feedback

Garnett is widely appreciated for its professional approach and tailored business solutions. Clients value the comprehensive services provided, including resource management, call centre expertise, and innovative cost-saving strategies. Their commitment to service excellence and customer satisfaction has positioned them as a trusted partner for businesses seeking reliable and efficient solutions.

Commonly Asked Questions

1. How can they help with call centre set-up?
They offer end-to-end call centre planning and implementation services through their associate company. This includes workspace layout, technology recommendations, agent training, and operational optimisation.

2. Can they assist with payroll and labour law issues?
Yes, they provide payroll services with access to tax consultants and labour law experts to ensure compliance and resolve disputes effectively.

3. What are the benefits of outsourcing telephone management to them?
They manage telephone systems remotely or onsite, providing cost-reduction strategies, regular reporting, and expert advice to optimise call costs and operations.

4. How can video conferencing services benefit my business?
Their video conferencing facilities save time and reduce travel costs for meetings, interviews, and disciplinary hearings. Professional venues in Centurion and Midrand offer a convenient and efficient alternative to in-person engagements.

5. What is their ‘Telus’ Feedback System?
This system is a tool designed to measure and improve customer care and service quality. It provides insights into customer satisfaction and helps businesses deliver added value.

By partnering with Garnett, businesses gain access to innovative solutions tailored to their unique needs. Whether it’s resource management, call centre expertise, or customer feedback systems, their services are designed to support business success through professional and efficient implementation.