Dashfibre, established in 2017, is a South African Internet Service Provider (ISP) committed to delivering fast and dependable fibre internet solutions. Founded by CEO Jared Wessels and General Manager Mitchell Cameron, the company aims to revolutionise internet connectivity in South Africa by prioritising customer satisfaction and offering competitive pricing. With a focus on excellence, they have experienced remarkable growth and is now partnered with major fibre network owners nationwide.

Services

They provides a comprehensive range of fibre internet services tailored to meet the diverse needs of residential and business clients. Key offerings include:

  • High-Speed Fibre Packages: Various speed options to accommodate different usage requirements, ensuring seamless browsing, streaming, and online gaming experiences.
  • Uncapped Internet: Unlimited data usage without throttling, allowing customers to enjoy uninterrupted connectivity.
  • Competitive Pricing: Affordable packages designed to deliver exceptional value without compromising on quality.
  • Free Installation and Activation: Complimentary setup services, including a free-to-use fibre router and delivery, with month-to-month contracts offering flexibility.
  • Superior Customer Support: A dedicated team of professionals providing efficient and friendly assistance to ensure customer delight.

Ideal Customer Profile

Their services are ideal for:

  • Residential Users: Individuals and families seeking reliable, high-speed internet for streaming, online gaming, and everyday browsing.
  • Businesses: Companies requiring robust and consistent internet connectivity to support operations, communications, and remote work.
  • Remote Workers: Professionals needing dependable internet for virtual meetings, collaborative projects, and accessing cloud-based applications.

By offering tailored solutions, they ensures that each customer receives a package that aligns with their specific needs and usage patterns.

Customer Feedback

They have garnered positive reviews from customers across various platforms:

  • MyBroadband: Customers have praised them for its reliable high-speed internet and exceptional customer service.
  • 4×4 Community Forum: Users have highlighted the company’s efficient installation process, competitive pricing, and superior support, noting a seamless transition from other ISPs.

While the majority of feedback is positive, some customers have suggested areas for improvement, such as expanding coverage to more regions and enhancing response times during peak periods.

FAQs

Q1: What areas does Dashfibre cover?

Dashfibre is continually expanding its network. To check if your area is covered, visit their official website and enter your address.

Q2: Are there any installation fees?

Dashfibre offers free installation and activation on most networks. Terms and conditions apply, so it’s advisable to confirm during the sign-up process.

Q3: Do Dashfibre packages come with a router?

Yes, all packages include a free-to-use fibre router, which is delivered during installation.

Q4: Is there a Fair Usage Policy (FUP) on uncapped packages?

Dashfibre’s uncapped packages are designed for fair use, with no throttling. However, running servers or excessive usage may violate their acceptable use policy.

Q5: What support options are available?

Dashfibre provides customer support through various channels, including phone, email, and an online helpdesk. Their team is known for being friendly, efficient, and responsive.

In summary, Dashfibre stands out as a leading ISP in South Africa, offering high-quality fibre internet services with a strong emphasis on customer satisfaction. Whether you’re a residential user, business, or remote worker, Dashfibre has a solution to meet your connectivity needs.