When you’re in the market for a reliable communication partner, finding one with nationwide reach and a comprehensive service offering can be challenging.
Liquid Intelligent Technologies, a leading provider in Africa’s telecommunications sector, offers high-speed connectivity, cloud solutions, and VoIP services tailored for businesses of all sizes. But does it live up to expectations?
Here’s everything you need to know about their services, pricing, and customer experiences.
Company Overview
Liquid Intelligent Technologies is a major player in Africa’s telecommunications landscape, providing high-speed connectivity, cloud solutions, and VoIP services to businesses of all sizes. With a robust fibre network spanning multiple countries, Liquid aims to bridge the digital divide by offering scalable and cost-effective communication solutions tailored to the modern enterprise.
Brand Promise
Liquid Intelligent Technologies prides itself on delivering reliable and future-ready communication services. Their focus on innovation, coupled with a strong infrastructure backbone, ensures businesses can operate seamlessly across borders with minimal disruptions. Whether it’s high-speed broadband, enterprise-grade voice services, or cloud-based communication tools, Liquid positions itself as a one-stop-shop for business connectivity.
Core Offerings
Liquid Intelligent Technologies provides a variety of VoIP and connectivity services designed to enhance business communication and efficiency. Below is an overview of their key offerings:
1. OneVoice-Business
This plan is designed for businesses looking for an affordable and scalable voice solution. Features include:
Managed SBC – Ensuring seamless session border control for secure voice communication.
Unlimited Domestic Calling – Calls to non-premium local numbers come at no extra charge.
8×5 Support – Assistance available during business hours.
Custom Reporting Dashboard – Provides insights into call patterns and expenses.
SIP Service & DID Numbers – Enables businesses to manage call routing efficiently.
International Calling Credits – Pre-allocated voice minutes for international calls.
2. OneVoice-Enterprise
Designed for larger enterprises with more complex communication needs, this package includes all the features of OneVoice-Business, plus:
Phone System License – A fully integrated telephony solution that enhances business communication.
3. Additional Voice Services
For businesses requiring enhanced voice capabilities, Liquid offers additional SIP channels:
12 SIP Channels – Provides additional call capacity.
24 SIP Channels – For larger call volumes.
36 SIP Channels – High-capacity SIP service.
4. Booster Services
Businesses can temporarily increase their bandwidth based on demand. This service depends on the last-mile technology and the router deployed on the network.
What Makes Liquid Intelligent Technologies Unique?
1. Pan-African Network Infrastructure
Liquid operates one of the largest independent fibre networks across Africa, ensuring seamless cross-border connectivity for businesses operating in multiple regions.
2. Enterprise-Grade Reliability
With a focus on business continuity, Liquid’s infrastructure is built for reliability, offering enterprise clients robust connectivity with minimal downtime.
3. Scalable and Flexible Solutions
From startups to multinational corporations, Liquid provides tailored communication solutions that grow with your business, ensuring you only pay for what you need.
Solution Packages and Pricing
Below is an overview of the pricing for Liquid Intelligent Technologies’ fibre and voice services.
Fibre Connectivity Pricing
| Line Speed | Monthly Cost | Installation Cost |
|---|---|---|
| 10Mbps | R1,300.00 | R1,500.00 |
| 20Mbps | R1,600.00 | R1,500.00 |
| 30Mbps | R1,900.00 | R1,500.00 |
| 50Mbps | R2,300.00 | R1,500.00 |
| 100Mbps | R2,800.00 | R1,500.00 |
| 200Mbps | R5,000.00 | R1,500.00 |
| 500Mbps | R9,000.00 | R1,500.00 |
| 1000Mbps | R13,000.00 | R1,500.00 |
Static Public IP Addresses – Each service is allocated five static IPs for enhanced connectivity.
Flexible Installation Costs – Pricing is subject to feasibility and a minimum 24-month contract.
SIP Channel Pricing
| SIP Channels | Monthly Cost |
| 12 SIP Channels | R500 |
| 24 SIP Channels | R800 |
| 36 SIP Channels | R1,300 |
Service and Support
Liquid Intelligent Technologies offers 8×5 support, meaning assistance is available during standard business hours. Their Managed SBC service ensures secure and reliable voice communication, while their custom reporting dashboard provides insights into call performance and usage.
However, for businesses requiring 24/7 support, this may be a limitation.
Customer Experiences: Reviews and Testimonials
Reviews on Hello Peter present a mixed picture. Some customers praise Liquid Intelligent Technologies for their fast and stable fibre connections, especially for enterprise clients. However, there are numerous complaints about customer service, with users frequently citing slow response times, unresolved technical issues, and difficulties in reaching support teams. Billing discrepancies and delays in issue resolution are also recurring concerns.
Overall, while the company offers robust infrastructure, their customer service appears to be an area for improvement, particularly in response times and problem resolution.
Key Takeaways
Strong Fibre Infrastructure
Liquid’s extensive fibre network ensures reliable high-speed connectivity for businesses.
Scalable Voice Solutions
OneVoice plans cater to both small businesses and large enterprises with flexible VoIP services.
Competitive Pricing
While installation costs may be high, the service offers good value for enterprises needing stable communication.
Customer Service Challenges
Mixed reviews highlight concerns about slow support response times and unresolved technical issues.
Best for Businesses Prioritising Connectivity Over Support
Ideal for companies needing a strong infrastructure but willing to manage occasional service delays.
Liquid Intelligent Technologies is a strong contender for businesses looking for a reliable VoIP and connectivity provider. Their OneVoice solutions, coupled with high-speed fibre and additional voice services, make them a compelling choice for enterprises seeking cost-effective and scalable communication tools.
While their pricing structure may require a longer-term commitment, the benefits of a dedicated network make them a viable option—provided that businesses are prepared for potential customer support challenges.
Liquid Intelligent Technologies Alternatives
If you’re still weighing your options, consider these alternatives:
Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Kinetix Connect: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
