Smart communication isn’t just about making calls — it’s about enabling seamless collaboration, mobility, and cost control. IP Telecom understands this well, offering modern cloud-based phone systems, SIP trunking, and unified communications solutions built for South African businesses.
Whether you’re scaling up, operating multiple branches, or shifting to remote work, IP Telecom’s enterprise-grade voice solutions are designed to adapt to your needs — without locking you into legacy infrastructure.
Company Overview
Founded in 2004, IP Telecom is a South African-based telecommunications provider specialising in cloud-hosted PBX systems, VoIP, and SIP trunking. Built on a flexible and scalable architecture, IP Telecom delivers enterprise-grade communications tailored to the needs of both SMEs and large corporates.
The company’s infrastructure is locally hosted, ensuring low-latency performance and better control over voice quality and uptime — key requirements for mission-critical business operations.
Brand Promise
IP Telecom positions itself as a business enabler. Its promise is to provide cost-effective, reliable, and flexible communication tools that reduce complexity, increase productivity, and support long-term growth. The company’s platform is designed to give users control, visibility, and scalability — without the constraints of legacy phone systems.
Core Offerings
1. Cloud PBX
IP Telecom’s hosted PBX solution allows businesses to move away from on-site hardware while gaining access to advanced features like:
Call recording and analytics
Voicemail-to-email
Interactive Voice Response (IVR)
Extension management and user-friendly web portals
Ideal for multi-branch businesses or those adopting hybrid work strategies.
2. VoIP & SIP Trunking
Their SIP trunking service allows businesses to connect their existing PBX systems to the cloud with:
Local number porting
Competitive call rates (local & international)
Redundancy and failover options
This is a practical solution for businesses looking to modernise without replacing infrastructure overnight.
3. Unified Communications
The company supports integrations with platforms like Microsoft Teams, enabling seamless calling and conferencing from within collaboration tools. Video, voice, chat, and screen sharing can all be unified under one ecosystem.
What Makes IP Telecom Unique?
✅ Locally Hosted Infrastructure: Reduced latency and better uptime control compared to offshore-hosted systems.
✅ Modular Services: Businesses can choose only the services they need — ideal for SMEs scaling toward enterprise-grade solutions.
✅ No Long-Term Contracts: Month-to-month flexibility encourages better service and customer accountability.
✅ Focus on Simplicity: The user portal and admin tools are built for non-technical staff to manage efficiently.
Solution Packages and Pricing
While IP Telecom does not publicly list detailed pricing information for their services on their website, they mention that Hosted PBX customers receive unlimited free South Africa landline calls each month, subject to fair usage terms and conditions.
For specific pricing details, it’s recommended to contact IP Telecom directly through their sales department at sales@iptelecom.co.za or by calling +27 87 551 4100.
Service and Support
IP Telecom offers comprehensive support tailored to business needs, ensuring seamless communication solutions. Their support options include:
Email Support: Reach out via support@iptelecom.co.za for assistance with services and technical issues.
Phone Support: Contact their support team at +27 87 551 4100 for immediate assistance.
On-Site and Remote Installation: Their team provides both on-site and remote installation services, ensuring a smooth setup process.iptelecom.co.za
Training and Consultation: IP Telecom offers training sessions and consultations to help businesses maximize the use of their communication systems.
Their dedicated team of telecom industry experts combines decades of experience to guarantee high-quality support and services.
Customer Experiences: Reviews and Testimonials
There are currently no public customer reviews for IP Telecom on platforms like HelloPeter or Google Reviews.
However, IP Telecom does feature several case studies on their website, highlighting positive experiences from clients such as Portwest, SureSkills, and Barnardos. These case studies detail successful implementations of IP Telecom’s cloud PBX solutions, noting benefits like improved flexibility, significant cost savings, and enhanced communication across multiple sites.
Key Takeaways
| Category | Details |
|---|---|
| Founded | 2004 |
| Headquarters | South Africa |
| Core Services | Cloud PBX, SIP Trunking, VoIP |
| Target Market | SMEs to large enterprises |
| Infrastructure | Locally hosted servers for reduced latency and improved uptime |
| Pricing | Not publicly listed; contact sales for quotes |
| Contracts | Month-to-month, no long-term commitments |
| Support Channels | Email (support@iptelecom.co.za), Phone (+27 87 551 4100), On-site & remote |
| Installation | On-site and remote setup options available |
| Customer Feedback | No public reviews on HelloPeter or Google; case studies available on website |
| Pros | Flexible, scalable, locally hosted, good feature set |
| Cons | No transparent pricing, no independent customer reviews |
✅ Pros
Locally Hosted Infrastructure: Reduced latency and better uptime control compared to offshore-hosted systems.
Modular Services: Businesses can choose only the services they need — ideal for SMEs scaling toward enterprise-grade solutions.
No Long-Term Contracts: Month-to-month flexibility encourages better service and customer accountability.
Focus on Simplicity: The user portal and admin tools are built for non-technical staff to manage efficiently.
❌ Cons
Lack of Transparent Pricing: The absence of publicly available pricing information may make it challenging for businesses to compare options without direct consultation.
Limited Online Technical Details: The website could offer more in-depth technical specifications for IT-savvy buyers.
IP Telecom delivers a solid mix of performance, flexibility, and affordability — especially for businesses that want the benefits of enterprise-grade voice without the enterprise-sized complexity. With scalable solutions and a local-first approach, it’s a smart pick for companies evolving their communication infrastructure.
IP Telecom Alternatives
If you’re still weighing your options, consider these alternatives:
- Centracom: Another potential option for enhanced communication infrastructure.
- Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
- Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
