Seamless communication is the backbone of business success. Whether managing internal calls, handling customer queries, or running a call centre, businesses need reliable, scalable telecom solutions. ICTGlobe delivers exactly that.
They provide VoIP, Cloud PBX, call center, and business connectivity solutions designed to keep businesses connected and operating efficiently.
Company Overview
ICTGlobe is a prominent player in the South African telecommunications industry, providing a wide range of voice and data solutions to businesses. With years of experience in the market, they have positioned itself as a provider of high-quality VoIP, Cloud PBX, and business connectivity solutions, helping businesses streamline operations and enhance customer communication.
With a focus on innovation and service excellence, they continuously adapt to industry demands, offering scalable, feature-rich telecom solutions across South Africa.
Brand Promise
ICTGlobe is committed to delivering cost-effective, reliable, and innovative communication solutions that empower businesses. Their robust VoIP, Cloud PBX, and connectivity services ensure uninterrupted communication, keeping businesses agile and connected.
Core Offerings
1. Voice Services
They offer a wide array of voice communication services, including VoIP, IP PBX, and cloud PBX systems. These solutions come with advanced features such as call routing, voicemail, call recording, and more, ensuring that businesses can communicate seamlessly both internally and with customers.
2. Cloud Services
With cloud hosting solutions provided in a Tier 3 data center, ICTGlobe enables businesses to optimize their IT infrastructure. Their cloud services are customizable, providing flexible, secure, and scalable options for companies looking to enhance their operations.
3. Connectivity Solutions
ICTGlobe offers reliable and fast connectivity options, including Fibre to the Home (FTTH), Fibre to the Business (FTTB), LTE, microwave, and VSAT. These solutions ensure that businesses remain connected at all times, whether for day-to-day operations or larger-scale communication needs.
4. Managed Services
ICTGlobe’s managed services take the burden of IT infrastructure management off your hands. With proactive monitoring, maintenance, and robust security measures, ICTGlobe ensures that your business’s IT systems are running smoothly, reducing downtime and improving operational efficiency.
What Makes ICTGlobe Unique?
Several factors differentiate ICTGlobe from its competitors in the telecommunications industry:
Comprehensive Solution Suite: Unlike many telecom providers, they offer an extensive range of services, including voice, connectivity, cloud, IT infrastructure management, and even POS solutions, all under one roof.
Reliability and Security: The company’s focus on providing secure, reliable services is evident across its offerings, from its cloud solutions hosted in a Tier 3 data center to its proactive IT support services.
Customisation: They offer tailored solutions to meet the unique needs of businesses, providing flexibility and scalability to support growth.
Expert Support: They place a strong emphasis on customer service, with expert support available to assist businesses at every stage of their telecom journey.
Solution Packages and Pricing
| Package Name | Features | Pricing |
|---|---|---|
| The Ultimate VoIP Bundle | 3000 minutes, 12 months of call recordings, AI-driven call ratings. | From R1650 p/m |
| CallVault VoIP Packages | Secure call recording, AI-powered analytics, real-time call tracking. | 3000, 6000, or 9000-minute bundles starting from R1650 p/m |
| MTN Business Wireless | Reliable wireless internet for businesses. | From R615 p/m |
| Office Park Fibre Solutions | High-speed fibre connectivity for office parks. | From R929 p/m |
| 150Mbps Frogfoot Business Fibre | Fast and stable fibre internet for businesses. | From R1929 p/m |
Service and Support
ICTGlobe offers dedicated customer support across multiple channels, ensuring businesses receive timely assistance whenever needed. With services available nationwide and a strong presence in key business hubs, ICTGlobe is positioned to serve a wide range of businesses throughout South Africa.
24/7 Support: They provide round-the-clock support to ensure minimal downtime and quick resolution of any issues.
Expert Consultation: The company offers consultation services to help businesses choose the best solutions for their unique requirements, backed by experienced professionals.
Customer Experiences: Reviews and Testimonials
Positive Feedback
✅ Reliable Services: Clients praise ICTGlobe for the reliability of their VoIP and connectivity solutions, highlighting seamless communication and minimal downtime.
✅ Comprehensive Solutions: Many users appreciate the diverse range of services provided by ICTGlobe, including managed services and cloud solutions, which enable businesses to centralise their IT infrastructure.
✅ Responsive Support: Customers have noted the responsiveness and professionalism of ICTGlobe’s support team, which provides timely assistance when needed.
Areas for Improvement
❌ Pricing Transparency: A few customers have expressed concerns about the lack of clear pricing for some services, especially in terms of custom solutions.
❌ Integration Challenges: Some users have reported initial challenges in integrating ICTGlobe’s systems with existing business infrastructure, particularly for customised setups.
Key Takeaways
Comprehensive telecom and IT solutions: ICTGlobe provides a full spectrum of services, from VoIP and Cloud PBX to managed services and data center solutions.
Customisable and scalable offerings: Their solutions are designed to grow with your business, ensuring seamless integration with your existing systems.
Reliability and expert support: With a focus on security, uptime, and customer service, they ensure businesses stay connected and supported.
✅ Pros:
✔ Wide range of telecom, cloud, and IT solutions for businesses of all sizes
✔ Scalable and customizable offerings to meet unique business needs
✔ Reliable services with minimal downtime and proactive IT support
✔ Strong customer service and expert consultations available
❌ Cons:
✘ Some concerns over the lack of upfront pricing for certain services
✘ Initial system integrations may require extra support and customization
ICTGlobe has positioned itself as a reliable and versatile telecom provider for South African businesses. With a diverse set of solutions designed to enhance communication, connectivity, and IT infrastructure, ICTGlobe offers businesses the tools they need to succeed in an increasingly digital world.
ICTGlobe Alternatives
If you’re still weighing your options, consider these alternatives:
- Centracom: Another potential option for enhanced communication infrastructure.
- Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
- Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
