HEADSETS FOR BUSINESS
Investing in headsets, especially in today’s remote work environment, is a smart choice, as it not only enables remote communication but is proven to increase productivity, comfort and customer interaction over the phone.
Headsets offer a break from the traditional inconvenience of having to hold a phone up to your ear for possibly hours on end. What if you could make that crucial, but extremely long sales call just a bit easier? Headsets provide just that through hands-free capability, while still maintaining privacy for users.
There are many options to choose from, and assessing your budget is the first step in understanding which choice is possible for your business. There is no doubt that utilising a headset can improve your company’s workflow and operations.
Wired or Wireless?
Wired
Wired headsets are cabled from the headpiece down to the connecting device.
Wireless
Wireless headsets are completely cordless, and may have a separate transmitter box connected to your device.
Wired and wireless headsets each have their own unique values and choosing what to invest in depends on a few factors.
Depending on your preference for comfort, mobility, interoperability, and general usage needs either style could easily meet your desires.
Wired headsets are typically less expensive than wireless, however, you really shouldn’t put a price tag on what you need to be successful in your area of expertise. The main question you should have in mind is whether spending additional money is worth the investment? If spending that cost will bring you more value, then the answer in most situations is yes.
Being able to roam free in the office while continuing a call is valuable to your employees. It can boost productivity and give employees the opportunity to work in new environments that may spark a drive in their morale. Ultimately, using either a corded or a wireless headset will still provide the benefit of being hands-free, privacy, and not having to cradle a phone all day.
One Ear or Two?
Monaural
(Single Ear)
A monaural headset has only a single ear piece, which can either be placed on the right or left ear, depending on wearing style.
- Ideal for users who need one ear available to listen within their environment or be able to multi-task
- Best for quieter office or home environments
Binaural
(Double Ear)
A binaural headset has two earpieces for both the left and right ear, and band may also run behind the head.
- Best for noisier environments like call centres
- Often accompanied by functionality which can block out background noise and provide high-quality communication
Working from Home with Yealink and Nology!
A clear and concise work from home strategy is vital – consider your choice in devices solved!
Ready to engage?
Here's what you need to ask your Provider.
Make sure to pair the right
connection cord with your headset.
Whether you choose a corded or wireless
headset, you will need some type of connecting cord to ensure proper use with
your VoIP phone.
For wireless headsets, you will need to an
electronic hook switch (EHS) cord or a manual lifter. Using either of these
products will allow the user to answer a call away from the desk.
With a corded headset, you will need to add
a quick disconnect (QD) cord to the headset. Depending on the type of headset
port on your VoIP phone will determine which QD cord is needed.
Headsets do not generally have a long lifespan as they are susceptible to abuse, however, by asking how long the headsets last, prompts the discussion around which parts can be replaced, what servicing can be done and what service intervals are suggested?
Ask for your Warranty Certificate, and also
confirm everything that is covered under the warranty.
Ask about product replacements if there is
a manufacturer fault. You do not want to be in a scenario where you sit without
a headset for weeks while your headset is shipped to the manufacturer overseas
for repair.
You may also want to find out from your
chosen provider what the failure rate is of the devices over the past 12
months. This is a good indicator of headset build and quality.
Battery life
Ask what the battery life is like? Can you change the batteries yourself without affecting the warranty? How long does it hold charge, and how long does it take to charge?
Mobile pairing
If you’re buying a Bluetooth headset which you want to use with multiple devices like your PC and your mobile phone simultaneously, then you need to make sure that your headset supports multi-device Bluetooth pairing.
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