Investing in headsets, especially in today’s remote work environment, is a smart choice, as it not only enables remote communication but is proven to increase productivity, comfort and customer interaction over the phone.

Headsets offer a break from the traditional inconvenience of having to hold a phone up to your ear for possibly hours on end. What if you could make that crucial, but extremely long sales call just a bit easier? Headsets provide just that through hands-free capability, while still maintaining privacy for users.

There are many options to choose from, and assessing your budget is the first step in understanding which choice is possible for your business. There is no doubt that utilising a headset can improve your company’s workflow and operations.

Wired or Wireless?


Wired headsets are cabled from the headpiece down to the connecting device.


Wireless headsets are completely cordless, and may have a separate transmitter box connected to your device.

Wired and wireless headsets each have their own unique values and choosing what to invest in depends on a few factors.

Depending on your preference for comfort, mobility, interoperability, and general usage needs either style could easily meet your desires.

Wired headsets are typically less expensive than wireless, however, you really shouldn’t put a price tag on what you need to be successful in your area of expertise. The main question you should have in mind is whether spending additional money is worth the investment? If spending that cost will bring you more value, then the answer in most situations is yes.

Being able to roam free in the office while continuing a call is valuable to your employees. It can boost productivity and give employees the opportunity to work in new environments that may spark a drive in their morale. Ultimately, using either a corded or a wireless headset will still provide the benefit of being hands-free, privacy, and not having to cradle a phone all day.

One Ear or Two?

(Single Ear)

A monaural headset has only a single ear piece, which can either be placed on the right or left ear, depending on wearing style. 

(Double Ear)

A binaural headset has two earpieces for both the left and right ear, and band may also run behind the head.

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