Local VoIP, cloud-hosted business telephony solution provider Euphoria Telecom has added Microsoft Teams integration to its platform.
Available to all Euphoria customers from today, Euphoria CEO John Woollam says the move is in line with the company’s drive to make communication seamless for its customers, on the Euphoria platform and with other technologies people use in their daily business lives.
Part of the Microsoft 365 family, Microsoft Teams is a business communication platform that provides meeting, call, chat and collaboration functionality. Microsoft isn’t a business telephony solution provider, however, which can be difficult for users that require sophisticated functionality.
It is this need that drove Euphoria Telecom to integrate Teams with its solution. As a result, Euphoria Telecom’s customers can now make calls straight out of their Teams interface, the same way they would make a call using the Euphoria mobile app or browser phone.
Says Euphoria Telecom CTO Nic Laschinger: “Providing our customers with Microsoft Teams integration enables them to realise the productivity, cost-savings and reporting benefits a full-service PABX solution offers, without having to use two separate systems.”
While Microsoft Teams does have PABX functionality, it is limited. This integration allows Microsoft teams users to get critical functionality like call queues, reporting and analytics, and seamless remote communications that the Euphoria platform provides, while working in Microsoft Teams.
With work increasingly becoming something you do, not somewhere you go, seamless, integrated communications offerings are becoming a competitive differentiator, particularly for businesses with call centres. “Recognising this, Euphoria is in the process of integrating a number of third-party software offerings into its platform, starting with Freshworks’ digital ticketing solution Freshdesk earlier this year, Microsoft Teams now and several others in process,” concludes Woollam.
About Euphoria Telecom
Euphoria Telecom is a leading provider of an innovative, cloud-based, cost effective, business telephone service that offers unprecedented control and automated operational efficiency. The solution offers any business a truly simple approach to managing communications across an increasingly decentralised and mobile workforce. Seamless integration and automation make it simple for businesses to access insights, reports and efficacy of communications.
The company has earned a reputation as a customer-centric business, decreasing customer telephony costs by up to 50% and maintaining excellent customer service. Established in 2010, the company now proudly hosts over 4 000 business customers in South Africa and continues to grow rapidly. The company was founded by George Golding, Conrad de Wet and Rafal Janik, and is managed by John Woollam and Nic Laschinger.