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Enhance VoIP Call Quality for Remote Work: Tips and Solutions

Improve your VoIP call quality while working from home with these essential tips and solutions. Discover how to optimize your phone equipment, router settings, and network to ensure clear and reliable communications.
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In recent years, the way we live and work has undergone a transformative shift, with a significant change being the transition from traditional office settings to remote work environments. This shift has made access to essential work tools, such as a reliable phone line, a fundamental requirement for home offices. As a result, many businesses have turned to voice-over-IP (VoIP) phone services, which utilize the internet for calls instead of conventional phone lines. VoIP not only offers convenience and flexibility but also provides a wide range of features like video conferencing, scheduling integration, and collaboration capabilities, making it a preferred choice for both businesses and personal use. Interested in learning more about VoIP? WhichVoIP is here to help! https://whichvoip.co.za/voip/ 

However, despite the benefits, the success of VoIP hinges greatly on call quality. Clear and reliable communication is vital, whether it’s engaging with clients or connecting with friends and family. Poor call quality can hinder communication, dampen engagement, and leave participants with a negative impression. In this article, we will explore essential tips and solutions to optimize VoIP call quality while working from home, ensuring smooth and productive interactions during remote work.

Tip 1: Buy Quality Phone Equipment

Investing in high-quality phone equipment is crucial for optimal VoIP call quality. When using a headset for VoIP calls, consider choosing a noise-canceling headset that delivers clear sound in both ears. Corded and USB headsets often provide more stable sound quality compared to wireless or Bluetooth headsets. By selecting the right headset, you can significantly enhance your communication experience during remote work.

Tip 2: Optimize Your Router for VoIP

To ensure smooth VoIP calls, it’s essential to optimize your router settings. Wireless routers should prioritize VoIP traffic over other data types, allowing for seamless communication. If you’re unsure about your router’s capabilities, seek assistance from your router manufacturer’s help desk support line. Alternatively, many VoIP service providers offer a list of supported equipment, and upgrading to a VoIP-aware router suitable for home-office use can greatly improve call quality.

Tip 3: Explore Router's Advanced Features

For those with technical expertise, delving into your router’s advanced features can offer additional improvements. Quality of Service (QoS) settings are particularly valuable, as they allow you to prioritize and protect VoIP traffic, minimizing potential disruptions from other applications. Additionally, ensure that your router directly supports the SIP protocol, which enhances data delivery between your VoIP client and the server. Advanced features such as virtual LANs (VLANs) can be utilized to create a separate network dedicated solely to running voice traffic, thereby reducing network latency and optimizing call quality.

Tip 4: Manage Bandwidth Congestion

Bandwidth congestion can severely impact VoIP call quality, especially in homes with multiple high-bandwidth activities occurring simultaneously. To mitigate this issue, coordinate with other household members to reduce bandwidth usage during VoIP sessions. For households with lower-speed internet connections, consider limiting high-bandwidth activities to specific hours, such as evening times, to ensure a smoother communication experience during work hours.

Tip 5: Eliminate Wireless Interference

Wireless interference can cause disruptions in VoIP call quality, leading to garbled or dropped calls. Identify the frequency at which your VoIP phone operates (2.4GHz or 5.8GHz) and make necessary adjustments. If using a 5.8GHz phone experiencing interference, switch to a 2.4GHz phone, as it offers greater range and can provide better call quality in such scenarios. Additionally, configure dual-band routers to use the less congested 5GHz band for tasks that require low latency, such as VoIP, while reserving the 2.4GHz band for other activities.

Tip 6: Use Network Monitoring Tools

For users with technical knowledge, utilizing network monitoring tools like Paessler PRTG can be invaluable in diagnosing VoIP call quality issues. Measure network jitter, which indicates network delay and latency, and identify potential problem areas. With tools like PRTG, you can run jitter tests easily and receive insights into call quality issues. Once identified, use QoS settings on your router to prioritize VoIP packets and optimize call quality.

Tip 7: Compare VoIP Service Providers

Not all VoIP service providers offer the same level of call quality and customer service. Compare different providers based on their features, pricing, and customer support to find the one that best suits your needs. Migrating to a provider that prioritizes call quality can lead to significant improvements in your VoIP experience, enhancing communication and collaboration during remote work.

Compare and find the best VoIP providers for your business in South Africa based on local and international feedback. WhichVoIP is the most comprehensive, unbiased, resource for comparing VoIP Providers. We compare all the top VoIP Providers in South Africa. Find out more here https://whichvoip.co.za/compare-voip-providers/ 



Tip 8: Evaluate Internet Service Providers

The stability and performance of your internet service provider (ISP) directly impact VoIP call quality. If you experience persistent call quality issues, consider evaluating your ISP’s reliability and, if possible, explore other options. Switching to a more stable ISP can lead to a smoother and more reliable VoIP communication experience, ensuring seamless remote work interactions.


In today’s remote work landscape, VoIP has become an indispensable tool for effective communication. However, ensuring high-quality VoIP calls is paramount to successful remote collaboration and personal interactions. By investing in quality phone equipment, optimizing router settings, and effectively managing network bandwidth, individuals can significantly enhance their VoIP call experiences. Additionally, understanding advanced router features and using network monitoring tools can help diagnose and address call quality issues proactively. Moreover, exploring different VoIP service providers and evaluating internet service providers can lead to the right fit for reliable and clear VoIP communications during remote work and beyond. Empowered with these essential tips and solutions, individuals can maximize the potential of VoIP and enjoy seamless, productive, and engaging interactions from the comfort of their home offices.

About WhichVoIP

Since 2009, WhichVoIP.co.za has helped thousands of South African businesses to make better buying decisions for phone systems, VoIP, and connectivity. During this time, we’ve facilitated the connection of 45 000+ users through our network of 500+ telecom providers in our directory.

If you need a quote on a telephone system, VoIP, or other business communication solutions, click here to get one in a flash.

About WhichVoIP.co.za

Since 2009, WhichVoIP.co.za has helped thousands of South African business to make better buying decisions for phone systems, VoIP and Fibre and Wireless internet connectivity. In this time, we’ve facilitated the connection of 50,000+ users through our network of 500+ telecoms providers.

If you need a quote on a telephone system, VoIP, or other business communication solutions, click here to get one in a flash.

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