Dstny, a leading provider of telecommunications solutions, has launched a new platform called “Omnichannel in Focus.” The platform is designed to help businesses in the telecoms industry enhance their customer experience by providing a seamless, integrated approach to communication across all channels.
Omnichannel in Focus provides a unified dashboard that enables businesses to manage all their customer interactions in one place. This includes phone calls, email, chat, social media, and other channels. The platform uses advanced artificial intelligence (AI) algorithms to prioritize and route incoming interactions, ensuring that customers receive a prompt response from the most appropriate agent.
Dstny’s Omnichannel in Focus also offers a range of analytics and reporting features, allowing businesses to track customer satisfaction, agent performance, and overall interaction volume. The platform is highly scalable and customizable, making it suitable for businesses of all sizes.
The launch of Omnichannel in Focus is a significant development for the telecoms industry, as it provides a comprehensive solution to the challenge of managing customer interactions across multiple channels. With the rise of digital communication, customers increasingly expect a seamless experience, regardless of the channel they use to interact with a business. Omnichannel in Focus makes it possible for telecoms businesses to meet this expectation, while also improving efficiency and reducing costs.
Since 2009, WhichVoIP.co.za has helped thousands of South African businesses to make better buying decisions for phone systems, VoIP, and connectivity. During this time, we’ve facilitated the connection of 45 000+ users through our network of 500+ telecom providers in our directory.