Every business needs a telephone system, but with all the options to choose from the choice can seem complicated. And to add to the complexity, we now have the infamous cloud.

Fortunately, we’re here to simplify the process and answer the most common questions you need to know before deciding on a suitable solution and provider for your business. Browse through the options and be sure to play around with the search option, too!

PS. If you want to know WHY we’ve asked this information, navigate to the bottom of the page for the reasons why it should matter to you!

Want to find a Hosted PBX provider near you? Click here to go to the Directory.

ProviderPackages and Call RatesSetup FeeKeep your numberSupported HandsetsContract TermUse your own Internet?Support & SLA


View Rating
R60.00 per month per extension
Landline
R0.24c

Mobile
R0.50c

International
Destination dependent

VoIP to VoIP Call Rates
R0.35 - R0.50c
R600 per hourYealink
SNOM
Gigaset
Atcom
Fanvil
i-Serv
Grandstream
Polycom
Calendar MonthYesMonitoring - Full monitoring and remote management is offered
Guaranteed response time - For software changes the response time is usually within 15 minutes. For hardware issues, 2 hours.
Support Cost - Support is included at no additional cost. Call-outs charged at R375.00 ex VAT
User and system Admin charges - No charge
Support hours - Monday to Friday 08:00am to 17:00pm


View Rating
HD Hosted 3CX - R79 per user per month.

Use our 3CX APP on your mobile phone from anywhere.
Call recording and video conferencing included.
Local
R 0.25c

Mobile
R 0.45c

VoIP to VoIP Call Rates
R 0.10c

Other VoIP Providers
R 0.35c - R 0.55c

International
Destination dependent
NoneYealink
SNOM
Gigaset
Atcom
Fanvil
i-Serv
Grandstream
Calendar MonthYesMonitoring - Full monitoring and remote management is offered.
Guaranteed response time - 30 minute MTT response
Support Cost - Remote & Telephone support free up to 10 ext. R695 Pretoria area – other areas can be quoted. R15 per extension per month up to 50 exts, R10 per extension per month up to 100exts, R8 per ext for more than 100 exts.
User and system Admin charges Included, but will be discussed in detailed SLA
Support hours - 24/7


View Rating
R50.00 per user/extension per month
Local and National

Landline
R0.24c

Mobile
R0.47

VoIP to VoIP Call Rates
Free on-net Calls
NoneFanvil.
Any other hardware not mentioned can be supported if approved by us
Calendar MonthYesMonitoring - We have remote access into all our sites and we have a dedicated support desk available to attend to any customer enquiry within minutes.
Guaranteed response time - When phoning into the support desk calls will be answered within a minute, should all agents be busy they will call the client back asap within a 15 minute window.
Support Cost - Remote support is free of charge, should there be a physical need for onsite support a call out fee is applicable. 99% of all requests can usually be resolved remotely.
User and system Admin charges -Included
Support hours - We operate between 8:30am and 5pm Monday to Friday, we can cater for after-hours services but an additional SLA will apply.


View Rating
R 219.29 per 10 Extensions plus Business VoIP Trunk, or Business VoIP Trunk + Direct Dial-In.
Local
R 0.24c (package 1)
R 0.26c (package 2)

National
R 0.24c (package 1)
R 0.26c (package 2)

Mobile
R 0.43c (package 1)
R 0.52c (package 2)

International
Destination dependent

VoIP to VoIP Call Rates

On-Network
R 0.13c (package 1)
R 0.15c (package 2)

to Other VoIP Providers
R 0.24c (package 1)
R 0.26c (package 2)

* Package 1 - Calls charged in 30 second increments with a minimum of 60 seconds

* Package 2 - Calls charged per second from the first second
NoneSNOM
Yealink
Gigaset
Cisco - ATA Adapter
Grandstream
Hardware not purchased from Switch may be supported if approved.
Calendar MonthYesMonitoring - Full monitoring offered
Guaranteed response time - Changes can be made via an online portal. If clients would prefer our team to assist, then the estimated response time is up to 3 working days.
Support Cost - No charge
User and system Admin charges - No charge
Support hours - 8am to 5pm (Afterhours support for SLA clients). Clients can access the Hosted Switchboard Gui Platform via the Switch Telecom Client Zone 24/7.


View Rating
Verto Supreme - an advanced telephony solution powered by the IP Centrex product offered directly off of the PortaOne voice platform. Pricing is based on customer specific requirements, but averaging around R 49.00 per user, excluding a handset.
Cristal

Local
R 0.18c

National
R 0.18c

Mobile
R 0.25c - Vodacom & MTN
R 0.31c - Cell C & Telkom

Uncapped

5 inbound 5 oubound - R1299
10 inbound 10 outbound - R3199
15 inbound 15 outbound - R6499
1-10 Extensions - R1500
11-20 Extensions - R2500
21-50 Extensions - R4000

Customer is required to port to Vox.
Polycom, Yealink
Standard Warranty is 24 months. Vox offers an extended Warranty, which also includes cover against lightning damage.
12, 24, 36 MonthsYesMonitoring - Full monitoring offered
Guaranteed response time - If a customer takes and advanced SLA we offer guaranteed response times and well as guaranteed hardware swap out times.
Support Cost - General business support is free. Advanced SLA charges cover Premium desk support with guaranteed uptime and support timeframes.
Support hours - 24/7/365


View Rating
uVoice Free Business Hosted PBX Extension
Free of Charge
Pay per extension for value-added services
Phone Provisioning – Remote per phone R99
Phone Provisioning – On-Site per phone (Minimum R750 per site) R150
Yealink
NEC
Yeastar
No long contracts – Calendar Month availableYesRemote Support offered. Call-out fee R750/hour.


View Rating
5 Extensions
R45/extension
Hosted pbx
R225 total price
10 Extensions
R39/extension
Hosted pbx
R390 total price
25 Extensions
R35/extension
Hosted pbx
R875 total price
50 Extensions
R32/extension
Hosted pbx
R1600 total price

Network – network - 10c

National - 28c

Mobile - 40c



NoneYealinkCalendar MonthYesRemote support provided.


View Rating
Free PBX
R0 /extension /month
Business
R50 /extension /month
Enterprise
R100 /extension /month

Telkom
Landline
35c/min

Mobile
Networks
55c/min

Telkom
Mobile
65c/min

On-net &
Interbranch
0c/min
No ChargeCloud PBXCalendar MonthYesSupport available via our Helpdesk


View Rating
Your first number is R89 and includes your first extension FREE
R89.00 per additional user per month (extension)
4 Extensions - R356
10 Extensions -R950
20 Extensions - R2180
30 Extensions - R2850

BuzzBox to BuzzBox calls are FREE
Call recordings are charged at R1 incl per GB of storage per month.
That’s about R1 per 1000 minutes of recordings

Local Mobile Numbers - 0.69 (excl. VAT)

Normal Landlines - 0.30 (excl. VAT)

You pay per second from the first second for all outgoing phone calls
No ChargeCloud PBXCalendar MonthYesRemote support offered.


View Rating
STARTER Single User Plan
ZAR 290 /month/user
Monthly
PROFESSIONAL 2-19 Users
ZAR 970 /month/user
Monthly
CORPORATE 20+ Users
ZAR 2550 /month/user
Monthly
No ChargeCloud PBXCalendar MonthYesSupport available via our Helpdesk.


View Rating
Hosted PBX
Basic Package - R145/month (1 x Geographic Phone Number + 1 x Extension)
Advanced Package - R270/month (1 x Geographic Phone Number + 1 x Extension)
Complete Package - R445/month (1 x Geographic Phone Number + 1x Extension)
Rates are permanent (No peak) and billed per second

Local / Geographic
R0.35

Mobile / Non-Geographic
R0.85

International
Destination dependent

VoIP to VoIP Call Rates
Voys to Voys calls are Free (both parties hosted by us).

To other VoIP providers
R 0.35 Geographic - R 0.85 Non- Geographic

Rates are perminant (No peak) and billed per second.
Basic Package - R550 Once-off (1x Geographic Phone Number and 1x Extension)
Advanced Package - R1050 Once-off (1x Geographic Phone Number and 1x Extension)
Complete Package - R1750 Once-off (1x Geographic Phone Number and 1x Extension),
Most Phones with SIP capability. Phones we generally configure include Yealink, Snom, Fanvil and Polycom.No Contracts. Cancel Anytime.Voys believes that the customer should have freedom of choice when selecting their Internet Service Provider and as an independent business telephony provider does not provide internet connectivity. Voys services are network independent and work on any suitable broadband internet connection.Monitoring - Not offered
Guaranteed response time - We do not have a guaranteed response time, but it is generally immediate if clients call in.
Support Cost - No charge
User and system Admin charges - No charge
Support hours - We offer 24/7 emergency support and are available for regular queries between 9 and 5 on weekdays


View Rating
Subscriptions start at R 79.00 per extension
Managed connectivity starts from R 885.00 per month.

Local
R 0.26c

National
R 0.26c

Mobile
R 0.60c

International
Destination Dependent

VoIP to VoIP Call Rates

On-Network
R 0.00c

to Other VoIP Providers
R 0.26c - R 0.40c
R3 670 or R99 per extension, whichever the greater.

* Fibre & Microwave installations are separate.
Polycom
SNOM
Yealink
Calendar Month

* If Fibre/ microwave services are included there is a minimum 12 month contract and if supported hardware is rented there is a 36 month contract period.
Options are available to "bring your own access" with disclaimer for no quality guaranteeMonitoring - Monitoring of access service and call quality offered
Guaranteed response time - We have service level response for the severity of incidents.
Severity 1 - 2 Support Hrs /Resolution Time: 6 Support Hrs
Severity 2 - 4 Support Hrs; Resolution Time: 12 Support Hrs
Severity 3 - 8 Support Hrs; Resolution Time: 1.1
Support Cost - No cost for remote support. Call out for site visit is R795 for the first hour and then R695 per hour
User and system Admin charges - Included
Support hours - Support hours are from 7am to 6pm and thereafter standby support is available.


View Rating
Standard - R80 per extention

Call Recording R100 per extension

Full queue and Analytics R150 per extension

Standard call rates apply

Standard Mobile
R0.63c
Telkom Landline
R0.35c per second billing

International
Destination dependent

VoIP to VoIP Call Rates

On-Network
R 0.00c
No ChargeMost standard VoIP hardware is supported. Calendar MonthYesMonitoring - We have a TMS that’s accessed via our website. Permissions for different levels of control and reporting can be established on an individual user basis.
Guaranteed response time - 2hrs
Support Cost - Support is included in the basic service fees.
User and system Admin charges - Included
Support hours - 24/7/365


View Rating
Subscriptions start at R95/extension
Managed connectivity starting from R985/month

Local/National -39c

Mobile -79c

International: Destination dependent

On-net - Free

Other VoIP providers - 26c - 40c

R1 500 or R99 per extension, whichever the greater.

* Fibre & Microwave installations are separate.
Yealink
Snom
Polycom
Calendar Month, 12 MonthsYes, you are available to "bring your own access" with disclaimer for no quality guaranteeMonitoring - Monitoring of access service and call quality offered
Guaranteed response time - We have service level response for the severity of incidents.
Severity 1 - 2 Support Hrs /Resolution Time: 6 Support Hrs
Severity 2 - 4 Support Hrs; Resolution Time: 12 Support Hrs
Severity 3 - 8 Support Hrs; Resolution Time: 1.1
Support Cost - No cost for remote support. Call out for site visit is R795 for the first hour and then R695 per hour
User and system Admin charges - Included
Support hours - Support hours are from 7am to 6pm and thereafter standby support is available


View Rating
Euphoria Express Package: R65 ex vat (per user/per month)

Euphoria Enterprise Package: R85 ex vat (per user/per month)

Euphoria Call Buster Package: R185 ex vat (per user/per month)
*Package and call volume dependent

Standard Rates:
Local/National
R0.34c

Mobile
R0.79c

Call Buster Rates:
Local/National
R0.29

Mobile
R0.29

International
Destination dependent

VoIP to VoIP Call Rates

On-Network
Free
Express Package: R1000 ex vat once off setup cost

Enterprise Package: R2500 ex vat once off setup cost

Call Buster Package: R3000 ex vat once off setup cost

Call Centre setup = Scope of works to determine setup fee
Yealink
Siemens
Unidata
Polycom
The above are Euphoria Telecoms approved VoIP phones, however most VoIP phones will work with the Euphoria Telecom Hosted PBX.

If clients own existing hardware Euphoria Telecom will assist in configuring it to work on their network. Note however that certain phones not approved for the Euphoria Network and this list can be found on their website.
Calendar MonthYesMonitoring - Full monitoring offered
Guaranteed response time - Our overall response time for 2019 is 32 minutes. The Guarantee depends on severity ranging from 8 hours to 1 hour.
Support Cost - Support is included in the package.
User and system Admin charges - System Admin yes, extra online management system portal users R100 per month per head.
Support hours - 24 hours



View Rating
Subscriptions start at R79/extension
Managed connectivity starting from R885/month


Local
R 0.26c

National
R 0.26c

Mobile
R 0.60c

International
Destination Dependent

VoIP to VoIP Call Rates
On-Network
R 0.00c

to Other VoIP Providers
R 0.26c - R 0.40c
R3 670 or R99 per extension, whichever the greater.

* Fibre & Microwave installations are separate.
Polycom
SNOM
Yealink
Calendar Month

* If Fibre/ microwave services are included there is a minimum 12 month contract and if supported hardware is rented there is a 36 month contract period.
YesMonitoring - Monitoring of access service and call quality offered
Guaranteed response time - We have service level response for the severity of incidents.
Severity 1 - 2 Support Hrs /Resolution Time: 6 Support Hrs
Severity 2 - 4 Support Hrs; Resolution Time: 12 Support Hrs
Severity 3 - 8 Support Hrs; Resolution Time: 1.1
Support Cost - No cost for remote support. Call out for site visit is R795 for the first hour and then R695 per hour
User and system Admin charges - Included
Support hours - Support hours are from 7am to 6pm and thereafter standby support is available.


View Rating
Standard
R 50.00 per user per month

Hardware Inclusive
R 250.00 per month - Virtual service plus SNOM 300 handset and an ADSL router
Local
R 0.35c

National
R 0.35c
Mobile
R 0.75c

International
Destination dependent
VoIP to VoIP Call Rates

On-Network
R 0.00

to Other VoIP Providers
R 0.35c - R 0.78c
R 100.00 setup fee per extension + Installation Fee (service package dependent)SNOM
Hardware purchased from BitCo is covered by warrantee and SLA support is provided.

Hardware not purchased from BitCo may be supported by BitCo if approved, however, no warrantee will apply to these items.
Calendar Month for the Voice service
Up to 60 months depending on last mile connectivity used
YesMonitoring - Full monitoring offered
Guaranteed response time - We have service level agreements in place that provide response time guarantees. SLA level dependent.
Support Cost - Varies depending on services required and contract.
User and system Admin charges - Varies depending on services required and contractual agreement
Support hours - 24/7

So, you want to know why you need to know this information?

Well, we have consulted with hundreds of businesses to understand their main criteria when comparing Telephone Systems. We’ve tried our best to describe why we believe each point is valid.

  • Provider – Some customers prefer brands with higher brand equity, market share or placement in industry reports such as Gartner. Why it matters? Well, maybe you trust bigger brands more than you do smaller ones.
  • Packages and Call Rates – When it comes to the costs for a a Hosted PBX service there are typically two elements – fixed and variable. The fixed costs relate to any subscription fees which would be payable irrespective of whether a call is made. This could be for Extensions, as well as add-on functionality such as Call Recording, Call Centre, etc and may be charged per user or in budles.  On the variable side, namely the call usage and associated rates, you should consider the cost you will be liable to pay to call another party. 
  • Setup Fee – It is important to ask your provider what it is going to cost to subscribe to their service. That may be fees relating to service activation, installation, training, hardware required, and more.
  • Keep your number – If you intend on moving your Telephone service over to another provider, the last thing you may want to do is change all your Telephone numbers. You need to monitor the regulation as some numbers cannot be ported between providers. At the time of writing this content, you are only allowed to port geographic numbers, such as 011-012, etc. Numbers you cannot port include non-geographic numbers such as 087, 0800, 086, etc. If your provider says that they can port these numbers, be sure to ask and get in writing that you will not incur any additional costs in running that service, for example, additional call forwarding fees.
  • Supported Handsets – Most Hosted PBX providers offer solutions which support VoIP phones from a range of different manufacturers. In fact, this can be a very good thing for customers, as it allows them to retain their handsets and use them with different providers. While it may theoretically be possible to integrate any “SIP” VoIP phone onto a “SIP” platform, the key is that the integration is tested and verified, which means that both your handset manufacturer and the Hosted PBX provider have an agreement to support and troubleshoot any issues. Engage with your Provider and make sure that you’re choosing the best handset for your requirement.
  • Applications – Basic telephony functionality is still commonly found in the market. However, if you’re business wants a bit more from the system to support a customer service desk or remote workforce, it would be good to understand what Applications the Provider supports and can offer to support your business requirement.
  • Contract Term – Get to know how long you are committed for, and what your notice period would be – check your contract terms and conditions and be 100% sure of the automatic contract renewal terms of cancellation fees. Is the service linked to the devices, do they have different cancellation terms, etc.
  • Use your own Internet? – Sure, VoIP requires Internet, but if the Provider for your VoIP is not the same as your Internet, you may sit with a fair bit of risk when there are issues. Resolving issues will require both parties to work together to iron out where the issues are. We’re sure you can imagine how this process typically goes… If you have one provider, the benefit is that the provider can monitor and manage the full connection from end-to-end, and also to a large degree guarantee the call quality, which is very important to any business.
  • SLA and Support – You need to have this discussion with your chosen Hosted PBX provider. Is there an SLA? Will that give you a guaranteed support response? Does it include all the fees, including callouts? Will they carry spare stock and what will you be expected to pay? Is this only a break-fix agreement, or does the SLA also include general system administration and service changes, too? All of these are valuable questions you need to ask and keep record of.

Feel like we’ve left something out?

Let us know what you feel is important to you in the comments below and we’ll work on incorporating it into our Comparison!