Call center is a place that consists of computer-based telephone networks and associated equipment that provide service to both individual and business customers. Call centres are centralised office locations through which organisations make contact with their customers. Call centre functions can be delivered through a combination of in-house technology, or third-party telephony services. The cost of operating a call centre are substantial, which is the main reason why many small businesses are unable to have call centres.
Every business stands to benefit from using a contact centre solution, but with all the options available, choosing a suitable provider can seem complicated and difficult. We remove the complexity and make it easier for you to make an educated buying decision.
Always look at some of the most common contact centre providers who have proven themselves in the market. Remember that this is a consultative process, and it is always recommended that you work closely with your chosen provider so they have a better understanding of your environment, goals, objectives and budget so they can build a turnkey solution to meet your specific requirements.
WhichVoIP is the only call center comparison site that breaks down the costs of running a call center by provider cost, features, call handling, telco, and more. Compare Call Centre providers and Contact Center Solutions in South Africa with feedback from real customers. Check our Call Centre comparison to find the cheapest South African call centre for your business.
ScopServ Integrated Services is the sole distributor in the Sub-Saharan African region for the ScopServ suite of products as well as the xCally Contact Centre Solution. We offer both premise-based and SaaS IP-based PBX, Contact and Call Center, Unified Communications and Collaboration technologies.
Smartz Solutions is a dynamic CCaaS software development company. We specialize in managing customer and employee experiences through our enabling technology. Our success is based on technological foresight and strong business knowledge, enabling us to develop integrated solutions that meet your business needs.
Telviva is the flagship service brought to you by Connection Telecom, one of the leading technical firms in South Africa. The team at Connection Telecom are experts in IP technology, SIP, hosted telephony, network architecture, Asterisk and Cloud based applications.