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Compare Top Contact Centre Providers

Every business stands to benefit from using a contact centre solution, but with all the options available, choosing a suitable provider can seem complicated and difficult. We remove the complexity and make it easier for you to make an educated buying decision.

Always look at some of the most common contact centre providers who have proven themselves in the market. Remember that this is a consultative process, and it is always recommended that you work closely with your chosen provider so they have a better understanding of your environment, goals, objectives and budget so they can build a turnkey solution to meet your specific requirements

Advertiser Disclosure

8

PROVIDER

13

FEATURES

12

PRICE PER AGENT P/M

9

SETUP FEE

7

TERM

11

ONLINE RATING

#1 CLOUD-BASED HOSTED PBX AND CALL CENTRE SOLUTION

✔️ Intuitive phone management with mid-call transfer ✔️ 30+ features to monitor and manage your agents ✔️ Mobile-ready, web-based technology + up to 3 devices per extension ✔️ Multiple plans to meet your business requirements ✔️ Accredited training provided through Euphoria exam

🧰 Local 24/7 support included 🧰 Online management portal available for R100.00 per agent

⚠️ No physical IP phones formally certified and supported ⚠️ Communication channels limited to voice

R295.00 per Agent
R395.00 per Agent (with Preview / Power Dialer)

Pricing includes 5-year call recording storage.

R1,500.00 base fee & R80.00 per agent

3 month initial term, then month to month

4.5

4.5/5

30 REVIEWS

ENGAGE CUSTOMERS WITH UNIQUE XCALLY TECHNOLOGY

✔️ Customizable dashboard and reports as per your business goals ✔️ Omni channel for voice, video, email, SMS, web, MS Teams chat, fax, social media, etc. ✔️ 30+ features: advance IVR, AI analytics, Realtime monitoring, Barge in, and more ✔️ Inbuilt softphone based on WebRTC and support for external desk phones with advanced web GUI

🧰 Custom Service Level Agreement based on requirements 🧰 User training costs R750.00 per hour 🧰 System administration certification costs R5,250.00 

From R399.00 – R899.00 per Agent

Subject to project scoping

Month to month

5

5/5

1 REVIEWS

PROUDLY SOUTH AFRICAN COMPANY DISRUPTING THE CONTACT CENTRE MARKET

✔️ Connect with your customer on the channel they prefer ✔️ One touch-point for voice, email, SMS, social media, web, fax, and more ✔️ AI-enabled IVR, Bots, and agent-customer match-up ✔️ Design outbound communications with HTML-based i-Templates ✔️ Third party integration ✔️ Full Dialer ✔️ E-Learning ✔️ Voice & Screen Recording

🧰 Local business hours support. Basic SLA included. 24×7 SLA optional extra

⚠️ No physical IP phones formally certified and supported ⚠️ Speech analytics and workforce management provided by 3rd-party

R890.00 per Agent

Pricing includes 3-months storage.

First day service included, thereafter R1,575.00 per hour

Month to month

5

5/5

1 REVIEWS

JOIN ONE OF SOUTH AFRICA’S LARGEST TELECOMS COMMUNITIES

✔️ Streamline your communication with a full-stack contact centre ✔️ Omni channel for all emails, web chats, SMS, Whatsapp, voice, video, data ✔️  Smartphone app, softphone, web phone, PBX solution, dashboard ✔️ Open API for Integrations: CRM, Ticketing Systems

🧰 Local business hours support

⚠️ Compliant call recording provided by 3rd-party

From R495.00 – R810.00 per Agent

⚠️ Minimum 10 users

Subject to project scoping

Month to month

5

5/5

1 REVIEWS

Want YOUR BUSINESS & PRODUCTS on this page?

YEAR FOUNDED

2010

2006

2006

HEADQUARTERS

Cape Town

Johannesburg

Johannesburg

LICENSED NETWORK OPERATOR

SUPPORTS BYOD
(BRING YOUR OWN DEVICE)

⚠️

⚠️

⚠️

PABX FUNCTIONALITY

✔️

✔️

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Having operated in the industry for over 20 years, we have the expertise and contacts to help you in your journey to telecoms success.

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