Euphoria Telecom on WhichVoIP.co.za

Every business stands from a high-quality Contact Centre solution to improve the Customer Experience, but with all the options to choose from the choice can seem complicated.

Fortunately, we’re here to simplify the process and answer the most common questions you need to know before deciding on a suitable solution provider for your business.

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ProviderFeatures Application & Phones PricingSetup FeeContract TermSLA and Support


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- Multi layer IVR
- Third party integration
- Agent Management
- Dispositions
- Skills-based call Distribution
- Remote Agent
- Advanced Dialer
- Real-Time Analytics
- Campaign Management
- Scripting
- Live Call Monitoring
- Advanced Call Distribution
- Voice Logging
Web-based agent with option of the Euphoria client (Windows) or browser-based WebRTC.

No physical phones supported.
Licenses
R 295.00 per Agent
R 395.00 per Agent (with Preview/Power Dialer)

(Pricing includes 5-year call recording storage)

Call Rates
National 29c
Mobile 39c
On-Network Free

Training
R 500.00 - Manager
R 250.00 - Agent

Accreditation through Euphoria Exam (user guide)
R 1,500.00 Base +
R 80.00 per Agent
3 Months initial term, thereafter month-to-month24/7 Support included.

User and system Admin charges - System Admin yes, extra online management system portal users R 100.00 per month per head.


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Omni Channel
-Email
-SMS
-WebChat
-WhatsApp
-Fax

Open API for Integrations
-CRMs
-Ticketing Systems

Social Channels
-Facebook
-Twitter
-Telegram
-MS Teams Chat
-Viber.

Outbound dialer
-WebRTC Capabilities
-AI Analytics including:
- Sentiment Analysis
-Custom Reports and Dashboards
-Screen and Voice Recording -Video Channel
-Internal Messaging
-Advanced IVR Integration and powerful IVR Designers, -Realtime Monitoring
-Contacts Manager
-Agent Web GUI and Softphone
Inbuilt Softphone/Application,

WebRTC, External Deskphones, External Softphones
Basic Package
From R399 per Agent

Full Package
From R899 per Agent month

Multiple packages available with custom add on features for flexibility.

Volume based Call Rates
National 25c
Mobile 35c
Free on-net calls.

Further discounts applicable on volume.

Training
Agent and Supervisor training based on hours spent @R750 / hour.

Administrator certification R5250
Customised based on contact center needs.
A scoping session is required first.
Month-to-monthSLA customised according to client needs.

Standard SLA or 24/7 SLA's available. Onsite or remote. Based on number of hours customer selects.