Every business stands from a high-quality Contact Centre solution to improve the Customer Experience, but with all the options to choose from the choice can seem complicated.
Fortunately, we’re here to simplify the process and answer the most common questions you need to know before deciding on a suitable solution provider for your business.
Want to find a Contact Centre provider near you? Click here to go to the Directory.
|Provider||Features||Application & Phones||Pricing||Setup Fee||Contract Term||SLA and Support|
|- Multi layer IVR|
- Third party integration
- Agent Management
- Skills-based call Distribution
- Remote Agent
- Advanced Dialer
- Real-Time Analytics
- Campaign Management
- Live Call Monitoring
- Advanced Call Distribution
- Voice Logging
|Web-based agent with option of the Euphoria client (Windows) or browser-based WebRTC.|
No physical phones supported.
R 295.00 per Agent
R 395.00 per Agent (with Preview/Power Dialer)
(Pricing includes 5-year call recording storage)
R 500.00 - Manager
R 250.00 - Agent
Accreditation through Euphoria Exam (user guide)
|R 1,500.00 Base + |
R 80.00 per Agent
|3 Months initial term, thereafter month-to-month||24/7 Support included.
User and system Admin charges - System Admin yes, extra online management system portal users R 100.00 per month per head.
|Omni Channel |
Open API for Integrations
-MS Teams Chat
-AI Analytics including:
- Sentiment Analysis
-Custom Reports and Dashboards
-Screen and Voice Recording -Video Channel
-Advanced IVR Integration and powerful IVR Designers, -Realtime Monitoring
-Agent Web GUI and Softphone
|Inbuilt Softphone/Application, |
WebRTC, External Deskphones, External Softphones
From R399 per Agent
From R899 per Agent month
Multiple packages available with custom add on features for flexibility.
Volume based Call Rates
Free on-net calls.
Further discounts applicable on volume.
Agent and Supervisor training based on hours spent @R750 / hour.
Administrator certification R5250
|Customised based on contact center needs.|
A scoping session is required first.
|Month-to-month||SLA customised according to client needs.
Standard SLA or 24/7 SLA's available. Onsite or remote. Based on number of hours customer selects.