Call center is a place that consists of computer-based telephone networks and associated equipment that provide service to both individual and business customers. Call centres are centralised office locations through which organisations make contact with their customers. Call centre functions can be delivered through a combination of in-house technology, or third-party telephony services. The cost of operating a call centre are substantial, which is the main reason why many small businesses are unable to have call centres. 

Every business stands to benefit from using a contact centre solution, but with all the options available, choosing a suitable provider can seem complicated and difficult. We remove the complexity and make it easier for you to make an educated buying decision.

Always look at some of the most common contact centre providers who have proven themselves in the market. Remember that this is a consultative process, and it is always recommended that you work closely with your chosen provider so they have a better understanding of your environment, goals, objectives and budget so they can build a turnkey solution to meet your specific requirements.

WhichVoIP is the only call center comparison site that breaks down the costs of running a call center by provider cost, features, call handling, telco, and more. Compare Call Centre providers and Contact Center Solutions in South Africa with feedback from real customers. Check our Call Centre comparison to find the cheapest South African call centre for your business.