When you’re in the market for a reliable communications partner, finding one that ticks all the boxes can be a challenge. Centracom—a telecom provider with a robust portfolio of communication and connectivity solutions promises to enhance business operations. But does it deliver on that promise? Here’s what you need to know about Centracom, from who they are as a brand to what their customers are saying.
Company Overview
Centracom, established in 2008, is a prominent telecommunications provider in South Africa, specializing in Voice over Internet Protocol (VoIP) and hosted Private Branch Exchange (PBX) solutions. As a Tier 1 VoIP provider, Centracom offers comprehensive communication services tailored to meet the diverse needs of businesses, from small home offices to large corporations.
Headquartered in Johannesburg, the company has built a reputation for delivering high-quality, secure, and cost-effective communication solutions across the nation.
Brand Promise
Centracom is committed to “connecting you to the right solution for your business.” This brand promise underscores their dedication to providing advanced, reliable, and scalable communication services that empower businesses to enhance their operations and reduce costs. By leveraging cutting-edge technology and a customer-centric approach, Centracom aims to be more than just a service provider; they strive to be a trusted partner in their clients’ success.
Core Offerings
Centracom provides a comprehensive suite of services designed to cater to various business communication requirements:
Hosted PBX: Centracom offers one of the most advanced hosted PBX systems in South Africa, starting from R35 per user per month. This cloud-based solution eliminates the need for on-site hardware, offering features such as call routing, voicemail-to-email, auto-attendant, and call analytics. The system is scalable, allowing businesses to add or remove users as needed, ensuring flexibility and cost-efficiency.
VoIP Services: As a Tier 1 VoIP provider, Centracom delivers high-quality voice services suitable for both legacy and hosted PBX environments. Their VoIP solutions are secure and cost-effective, with some of the most competitive rates in South Africa. This service ensures clear and reliable communication, essential for businesses of all sizes.
Connectivity: With partnerships encompassing over 50 connectivity providers, Centracom offers one of the most comprehensive business connectivity solutions in the country. They provide both fibre and wireless options, ensuring that businesses have access to fast and reliable internet services tailored to their specific needs. This extensive network allows for quick quotations and installations, minimizing downtime and enhancing productivity.
What Makes Them Unique
Centracom distinguishes itself through several key aspects:
Comprehensive Service Portfolio: By offering a wide range of services—including hosted PBX, VoIP, and diverse connectivity options—Centracom serves as a one-stop-shop for business communication needs. This integration simplifies vendor management and ensures seamless service delivery.
Scalability and Flexibility: Centracom’s solutions are designed to grow with businesses. Their hosted PBX system allows for easy scaling, enabling companies to adjust their communication infrastructure in line with their evolving requirements.
Customer-Centric Approach: The company places a strong emphasis on understanding and addressing the unique needs of each client. This dedication is reflected in their personalized service and support, ensuring that solutions are tailored to deliver maximum value.
Solution Packages and Pricing
Here’s a summary of their offerings:
| Package Name | Features Included | Monthly Cost per User |
|---|---|---|
| Mobile | Extends Cloudcall Lite and Business to your mobile phone; iOS and Android compatible | R30 |
| Lite | Feature-rich Hosted PBX extension; compatible with major IP phone brands; VoIP calls; voice conferencing; TMS and voice recording | R35 |
| Business | All Lite features plus desktop softphone; instant messaging; optional video conferencing (R50/month); optional FoIP (R15/month) | R85 |
| Call Centre | Call Centre softphone; compatible with major IP phone and headset brands; wallboards; queues callback; skills-based routing; optional supervisor add-on (R50/month); optional campaign dialer (R50/month) | R400 |
Note: Pricing is subject to change and may vary based on specific business requirements.
Service and Support
Centracom is renowned for its exceptional customer support, offering:
Comprehensive Support Channels: Clients can access support via phone during business hours at +27 11 695 9000 and after-hours at +27 11 695 9111. Email support is available at support@centracom.co.za. Additionally, the company provides an online ticketing system for efficient issue resolution.
Proactive Communication: Centracom keeps clients informed about service-related issues, such as the impact of load shedding on services, through detailed guides and updates. This proactive approach helps businesses prepare and mitigate potential disruptions.
Customers' Experiences: Google and Hello Peter Reviews
Centracom has received positive feedback from its clientele. On platforms like Hellopeter, customers commend the company for its reliable service and responsive support team. For instance, one reviewer stated, “I have had the pleasure of being a customer of CentraCom for around a year and I am consistently impressed with their reliable service, prompt support, and commitment to customer satisfaction.”
Additionally, testimonials on Centracom’s website highlight the company’s dedication to customer service, with clients expressing appreciation for the prompt and professional assistance provided by the support team.
Where to Buy Their Products
Centracom offers a personalised, consultative approach to selling their services. Rather than providing an online store with pre-packaged solutions, they encourage businesses to reach out directly to their sales team. Through consultations, they can tailor a package specifically suited to your needs, ensuring that you’re not paying for unnecessary features.
This hands-on approach is ideal for businesses that require more complex or customized solutions. Their website includes a simple contact form, and their team is ready to help build the most effective package for your business goals.
Key Takeaways
Integrated Communication Solutions: Centracom offers a comprehensive range of services, including hosted PBX, VoIP, and connectivity options, providing businesses with a unified communication platform.
Scalable and Flexible Offerings: Their solutions are designed to scale with business growth, ensuring that communication infrastructure can adapt to changing needs.
Customer-Focused Support: With multiple support channels and a proactive approach to client communication, Centracom ensures that businesses receive timely and effective assistance.
Competitive Pricing: Offering flexible pricing plans, Centracom provides cost-effective solutions suitable for various business sizes and requirements.
In summary, Centracom stands out as a versatile and reliable choice for South African businesses seeking modern, cost-effective, and scalable communication solutions. With a range of packages designed to accommodate businesses of all sizes—from small startups to large enterprises and call centres—Centracom offers flexibility without compromising on functionality.
Their solutions provide essential telephony features such as VoIP calling, voicemail-to-email, and call recording, while also catering to businesses with more advanced needs, including CRM integration, call queuing, and real-time monitoring. The availability of add-ons, such as video conferencing and campaign dialers, allows businesses to customise their communication systems based on their specific requirements.
Centracom Alternatives
If you’re still weighing your options, consider these alternatives:
Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Kinetix Connect: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
