When you’re in the market for a reliable communications partner, finding one that ticks all the boxes can be a challenge. Centracom—a telecom provider with a robust portfolio of communication and connectivity solutions promises to enhance business operations. But does it deliver on that promise? Here’s what you need to know about Centracom, from who they are as a brand to what their customers are saying.
Who They Are as a Brand
Centracom is part of the Centratel Group Investments, founded in 2001 by Michael Aitken and Steven Dent. Originally, the group included businesses like Centravoice, Centrafin, and Centracell, each catering to different sectors within South Africa’s ICT industry. In 2008, Centracom was established to consolidate these offerings, particularly to replace traditional LCR (Least Cost Routing) technologies with the more efficient Voice over Internet Protocol (VoIP). Centracom aims to be more than just another VoIP provider; they focus on delivering integrated, cloud-based solutions that enhance business efficiency. With an emphasis on flexibility, scalability, and a customer-first approach, Centracom’s goal is to offer services that grow with your business and meet your unique communication and internet needs.
Product Offerings
Centracom offers a variety of products that cater to businesses of all sizes. Their flagship product is the Hosted PBX solution, which moves telephony management to the cloud. This system eliminates the need for on-site hardware, making it a scalable and cost-efficient option. Key features include call analytics, auto-attendants, voicemail-to-email, and more—perfect for businesses that want enterprise-level functionality without the hefty price tag.
For businesses with existing PBX infrastructure, SIP Trunking allows them to connect their current system to VoIP services, providing greater flexibility and potential cost savings.
In addition to telephony, Centracom also offers fibre and wireless connectivity. This ensures that businesses have access to high-speed, reliable internet, which is crucial for supporting modern communication needs. Their unified communications platform integrates voice, video, and messaging services, which is ideal for teams needing real-time collaboration—whether in the office or working remotely.
Pricing Structure
Centracom adopts a flexible pricing model, tailoring their packages to the specific needs of each business. Instead of rigid, one-size-fits-all pricing, businesses can scale their services up or down as required, ensuring they only pay for what they actually use.
Below is a breakdown of their VoIP and Hosted PBX Bundle Pricing and Cloudcall PBX Pricing for easy reference:
| VoIP And Hosted PBX Bundle Pricing | Price |
|---|---|
| 1 User | R250 per month |
| 1-5 Users | R775 per month |
| 6-10 Users | R1,350 per month |
| 11-20 Users | R2,400 per month |
| Cloudcall PBX Pricing | Price |
|---|---|
| Mobile | R30 per user/month |
| LITE | R35 per user/month |
| Business | R85 per user/month |
| Call Centre | R400 per user/month |
For fibre pricing, specific rates aren’t available on their site, but Centracom works with over 50 providers nationwide. They provide both Layer 2 and Layer 3 fibre solutions for businesses, offering uncapped and unshaped internet for In-Precinct, On-Net, and Off-Net locations. Their team of project managers ensures efficient installation and shortens lead times, making it easier for businesses to get up and running.
Their wireless solutions act as an excellent complement or alternative to traditional fixed-line services. These licensed or unlicensed fixed-wireless options can provide high throughput and robust quality, particularly useful in areas where fiber may not be feasible.
Service and Support
One area where Centracom excels is in its service and support. They offer managed services that provide maintenance and troubleshooting, which is critical for businesses that don’t have dedicated IT teams. Centracom’s services are designed to ensure that everything from setup to ongoing management runs seamlessly. Their support team is available 24/7, meaning businesses can rest easy knowing help is always just a phone call away.
In addition to technical support, Centracom emphasizes customer training. They ensure that your team is well-versed in how to navigate and use their systems, from the Hosted PBX dashboard to troubleshooting connectivity issues, ensuring you can make the most out of their solutions.
Customers' Experiences: Google and Hello Peter Reviews
On Google Reviews, customers generally speak positively about the reliability of their systems and the professionalism of their support team. Many users appreciate the flexibility and customisation that Centracom offers, though some have noted issues with initial setup or long response times for certain requests.
Hello Peter reviews, on the other hand, are more mixed. Some customers report frustration with long cancellation notices and higher-than-expected service costs. A few have mentioned persistent issues with their phone lines, such as frequent call drops and delayed resolutions to service tickets. However, even in these cases, Centracom appears quick to address complaints and provide solutions when necessary.
Sources: Hellopeter.com and Google Business Reviews
Where to Buy Their Products
Centracom offers a personalised, consultative approach to selling their services. Rather than providing an online store with pre-packaged solutions, they encourage businesses to reach out directly to their sales team. Through consultations, they can tailor a package specifically suited to your needs, ensuring that you’re not paying for unnecessary features.
This hands-on approach is ideal for businesses that require more complex or customized solutions. Their website includes a simple contact form, and their team is ready to help build the most effective package for your business goals.
Is Centracom worth considering?
If you’re looking for a comprehensive communications and connectivity provider, Centracom should definitely be on your list. Their range of VoIP, hosted PBX, and connectivity solutions offer flexibility, scalability, and reliability. With strong service and support, businesses can trust that they’ll receive ongoing assistance when needed, which is crucial for maintaining smooth operations.
While some customers have pointed out minor issues with initial setup or long cancellation periods, the overall consensus remains positive, particularly for long-term reliability. If you value tailored solutions and a provider that offers both communication and connectivity under one roof, then Centracom could be the right choice for your business.
Centracom Alternatives
If you’re still weighing your options, consider these alternatives:
Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Kinetix Connect: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
