Opinion Piece: AI revolutionises the telecom sector: transforming networks, enhancing CX, and unlocking new revenue streams
Artificial Intelligence (AI) is rapidly transforming the telecommunications industry, driving operational efficiencies, optimising network performance, and significantly enhancing Customer Experience (CX). By harnessing machine learning, natural language processing, and real-time data analytics, telecom companies are collaborating with cloud communication platforms, evolving from traditional service providers into tech-driven innovators—often referred to as “techcos.” This shift opens […]
Five ways AI can boost your data backups
In the event of a data emergency – say, a cyberattack or a natural disaster shutting down a data centre – no organisation wants to worry about whether they have secure, up-to-date backups, and whether they can be easily recovered. Without the help of artificial intelligence (AI) or machine learning (ML), fewer organisations can protect […]
Trust in layers: Building a stronger business with Multi-Factor Authentication
Cyber threats lurk around every corner; therefore, businesses must prioritise their security measures as never before. The stakes are high; a single data breach can lead to financial ruin, loss of customer trust, and long-lasting reputational damage. Among the various strategies available to fortify defences, Multi-Factor Authentication (MFA) emerges as a powerful ally. By adding […]
New spectrum policy must make spectrum available for SMMEs
The Department of Communications and Digital Communications should be commended for its “Next Generation Radio Frequency Spectrum Policy for Economic Development” issued in May 2024. However, it remains unclear how exactly SMMEs will get access to high-demand spectrum. That’s according to ISPA, South Africa’s official internet Industry Representative Body, which welcomes the focus on promoting […]
The future is cloudy: how channel partners can thrive in a new era
The evolution of hyperscale cloud computing has fundamentally transformed the landscape for channel partners, necessitating a strategic realignment with third-party IT providers. As businesses increasingly migrate to cloud environments, the role of channel partners is shifting from traditional resellers to critical service providers that can offer specialised support in data management, enterprise solutions, and hybrid […]
ISPA echoes calls for regulatory support for MVNOs
ISPA, South Africa’s official internet Industry Representative Body (IRB), welcomes recent calls for an appropriate, light-touch regulatory regime specifically tailored to support the growing number of Mobile Virtual Network Operators (MVNOs) introducing competition into the local mobile data market. The MVNO sector has grown significantly with many familiar South African brands launching their own mobile […]
Mobile devices can be a major security threat – are you handling this risk effectively?
Since the pandemic, companies have become a lot more open to individuals using their personal devices for business purposes. However, this introduces an additional layer of complexity and risk when it comes to security. When personal devices have access to sensitive and potentially mission-critical business information, it becomes imperative that they are not only secured […]
What is needed from world leaders to bolster cyber resilience in our insecure world
It is no exaggeration to say that governments play an absolutely pivotal role in delivering effective cybersecurity. From regulation to investment, national leaders establish priorities, set goals and determine the urgency of our collective efforts across an increasingly alarming range of issues. With that in mind, where should our leaders focus their time and public […]
Euphoria Telecom announces new Express Plus and Enterprise Plus extensions with 1000 bundled minutes
Cloud-based VoIP business solutions provider Euphoria Telecom has launched its new Express Plus and Enterprise Plus extensions. Designed to meet diverse business needs, the new offerings come bundled with 1000 minutes, providing customers with better value and flexibility. The Express Plus extension is tailored for high-volume users who make or receive high numbers of calls, […]
Diversity equals success: Why South African tech companies must embrace gender equality
The participation of women in technology is a crucial aspect of bridging the digital divide and fostering diversity within organisations. As South Africa celebrates Women’s Month, it is essential to highlight the significant value women bring to the tech industry and the importance of breaking barriers in male-dominated sectors. The current landscape of women in […]
