The long wait is finally over! Get ready to port your 087 VoIP and non-geographic numbers such as SmartAccess 086 and FreeCall 0800 numbers as of 07 March 2022. In a General Notice issued by the local regulator, ICASA on the 15th of December 2021, ICASA Chairperson Dr Keabetswe Modimoeng proclaimed that the Number Portability […]
Thanks to the pandemic, voice traffic has increased again, as people who do not want to or are not able to contact businesses (and each other) physically have turned to voice calling. According to Statista, one in three businesses started using interactive voice response (IVR) and live chat channels for the first time since the […]
Your VoIP service is going to save you a lot of money during the festive season. Using your VoIP service to contact friends and family. Calling internationally can be cheaper than calling them on a local mobile number. (This obviously depends on the destination you’re calling). There are also numerous ways to stay connected to […]
Euphoria Telecom: Your telephone solution can help you win at customer service this festive season. Here’s how.
[Johannesburg] 22 November 2021 – Retailers are hoping this festive season will help them recover from the ups and downs of the past 18 months. Customer service remains a critical aspect of achieving that. As Forbes recently noted, “Customer service, customer feedback and meeting customers’ expectations continue to be a key focus for retailers.” “Delivering […]
The demand for cloud telephony services is at an all-time high. VoIP services and Hosted PBX solutions are becoming increasingly popular with small and large enterprises. There is a much lower barrier to entry in comparison to traditional PBX and telephony solutions. VoIP rollouts are usually easier and turnaround times are usually much quicker. Being […]
13 October 2021 – WhichVoIP, in partnership with VoIP business telephone solutions provider Euphoria Telecom has launched a research survey into the state of the VoIP business telephone solution market in South Africa. The aim of the research is to establish what telephony-related technologies and solutions South African companies use, and how they plan to […]
[Johannesburg] 27 September 2021 – While the global economic outlook seems to be turning upward, things are still constrained locally. Coupled with this is the imminent annual holiday season, which is high season for retailers, hospitality and related industries but often low season for professional services businesses as everyone switches off and takes off for […]
30 August 2021 – If the COVID pandemic has taught business owners anything, it’s that just when you think the worst has happened, things can escalate. Planning for the worst when you’re in unprecedented times can seem pretty daunting, but there are a few tried, tested and well-understood techniques that you can use, supported by […]
When you make the decision to move to a VoIP system, or even if you’re just changing providers, chances are there are a number of benefits you are looking to get out of the move. Cost savings is usually at the top of the list, alongside flexibility.
This hasn’t changed with the increased focus on remote work that we have seen over the past year
A couple of decades ago, telecommunications was a specific function and service, and you knew exactly where its place was in your business. Today, there are multiple services available from these same service providers, which extends to including Voice over IP, phone systems, video collaboration, Internet connectivity, cloud technology, security and more. Each of these […]