[2022] Get Ready to Port Your 087 VoIP, 0800, 0860, 0861 and 0862 Numbers

Port your 087 VoIP number with WhichVoIP.co.za

The long wait is finally over! Get ready to port your 087 VoIP and non-geographic numbers such as SmartAccess 086 and FreeCall 0800 numbers as of 07 March 2022. In a General Notice issued by the local regulator, ICASA on the 15th of December 2021, ICASA Chairperson Dr Keabetswe Modimoeng proclaimed that the Number Portability […]

Euphoria Telecom announces Microsoft Teams integration

Local VoIP, cloud-hosted business telephony solution provider Euphoria Telecom has added Microsoft Teams integration to its platform. Available to all Euphoria customers from today, Euphoria CEO John Woollam says the move is in line with the company’s drive to make communication seamless for its customers, on the Euphoria platform and with other technologies people use […]

Euphoria Telecom: How to warm up those cold calls in the era of POPIA

How to ensure that cold calling remains the lifeblood of call centres and sales and marketing teams  The Protection of Personal Information Act (POPIA) has set down firm frameworks that companies have to abide by to avoid fines, criminal persecution and potential reputation loss.  Breaching the rules and regulations outlined by this Act can have […]

Euphoria Telecom: 5 Ways POPIA will affect outbound contact centres

On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in breach of the act will be liable for fines and even criminal persecution. Given the long lead up to POPIA’s implementation, most organisations should be compliant by […]

Unified communications market up significantly so far in 2021

The unified communications (UC) market has continued to steam ahead in 2021, with an analysis of the first few months of 2021 indicating that demand is remaining firm. An analysis of the demand for UC across Europe in the first few months of the year found that sales through distribution were up by 60% year […]

Where Data Analytics and Unified Communications Intersect

Unified Communications (UC) systems have paved the way for more efficient means to communicate within businesses. This, in turn, expedites business processes and makes for a more efficient way to relay information overall. And its popularity is apparent in how the field has evolved over the years. From 2015 to 2018, the UC market has […]

Cisco Systems Envisions the Future of Voice Calling

Voice calls are dead, correct? That’s what people have been predicting for almost two decades, but the reality is that calling is still quite healthy. Much of the media’s focus on collaboration tools–particularly since the pandemic–has been on video and artificial intelligence, and that has promoted the perception that calling has become obsolete. In the […]

VoIP, cloud-based contact centres could enable SA’s BPO sector

South Africa has been a major destination for global business services — often called business process outsourcing (BPO) — for a few years now. In particular, the country has steadily climbed the ranks when it comes to contact centre operations. Among the factors in the country’s favour are a young, skilled, and English-speaking workforce, sophisticated […]

2021 Will Be the Year We Make #WorkfromAnywhere Happen

Vodia CEO Dr. Christian Stredicke Discusses how the Vodia Cloud PBX Makes It Possible It’s not just the pandemic: Vodia been preaching #workfromanywhere it for a long time, since our cloud PBX makes it possible, but the pandemic has certainly accelerated it. We’ve seen a lot of companies where at least a few staff members […]