5 Unified Communications Trends Defining a Post-COVID-19 World

Unified Communications (UC) encompass real-time enterprise communication services such as instant messaging (IM), presence status, Voice over Internet Protocol (VoIP), mobility features, audio, web and video conferencing, speech recognition, fixed-mobile convergence (FMC) and data sharing, and non-real-time communication services like unified messaging. The use of UC, delivered via Unified Communications as a Service (UCaaS) solutions (like […]

Why CPaaS is losing the innovation lead to UCaaS

It seems like CPaaS vendors have grown complacent compared to the rapid innovation coming from UCaaS vendors. This makes no sense. CPaaS has been leading the innovation when it comes to how developers build communication products. This has been the case ever since CPaaS was coined. But now, the trend is changing. This is doubly […]

How Property Managers Can Integrate Unified Communications For Increased Productivity

Being able to communicate effectively is vital in many industries. There’s no field where stronger communication and interactions won’t improve productivity. Each sector, though, has its own communication needs and challenges. Exactly how a professional needs to communicate will differ from one niche to the next. A property manager’s communication challenges and requirements are diverse. Managing either […]

Reinventing Communications: The Next Step

Let’s continue our examination of enterprise communications requirements based on usage profiles. In my first post in this series, I looked at the usage profile for field sales and services roles and found that communications for that group is best provided by mobile devices and function-specific business applications.  Now, let’s look at the production usage profile. Workers […]

Unified communication and how it can transform your business

Unified communications (UC) is an approach to internal communications that ties together the various lines of communication used by a company, including instant messaging (IM), email, telephony, video conferencing, and more. When collaborative tools are introduced, such as those used for sharing files and co-authoring documents, it’s known as unified communications and collaboration (UCC).  Unified […]

UCC: At the helm of digital transformation in insurance

Unified Communications and Collaboration (UCC) is fast becoming a game changer in the world of insurance and financial services. It’s estimated that due to the need for detailed analytics and visibility, enterprises will spend $2.8 billion on network monitoring by 2024. In a brand new asset produced in collaboration with IDC Research, premier global provider of […]

NEC appoints Huge Management as Distributor for SMB communications solutions in South Africa

Johannesburg, Hilversum, 4th February 2021 – NEC Enterprise Solutions, global leader in Communications & IT solutions, today announced that it has appointed Huge Management Company, a wholly owned subsidiary of Huge Group Limited, as a distributor for SMB communications solutions in South Africa. Huge Group (Huge) has a large network of subsidiary and associate companies […]

No Jitter: Reflections on UCaaS and CCaaS, Looking Forward

Whew – we made it to 2021! Now that 2020 is in hindsight, we can appreciate the lessons learned and find ways to improve our communication, collaboration, and customer experience (CX) capabilities. While 2020 isn’t a year any of us would like to revisit, at least we learned a lot about the importance and role […]

Bridging the gap – why you need VoIP with mobile

The importance of being available for your customers and suppliers can’t be overstated and businesses that invest in their telecommunications are usually right at the top of the satisfaction rankings. Mobile phones are a great thing but the much-promised connectivity often doesn’t turn up in the real world. Whilst it should be a simple matter in practice […]

Evaluating endpoints for an Asterisk-based phone system

Enterprises building an Asterisk-based phone system have three endpoint options. Learn about the advantages and disadvantages of these endpoints in this book excerpt. PBX systems offer enterprises many advantages over traditional PSTN-based phone systems. But PBXs can come with proprietary technology that limits how the system is integrated across the business. For some enterprises, an open […]