Choosing the right VoIP provider can be challenging, especially when balancing affordability, functionality, and reliable customer service. Axxess, a popular South African ISP, offers a VoIP service that promises low costs and ease of use. But does it meet customer expectations?
In this review, we delve into their VoIP services, pricing, and actual customer feedback to provide you with a clear understanding of whether it’s the right choice for your home or business.
Company Overview
Axxess provides a range of services, including VoIP, Fibre, and Fixed LTE solutions. Their VoIP service is designed for individuals and small businesses, offering affordable alternatives to traditional landlines. With the ability to port geographic numbers and use multiple devices, they highlights flexibility and convenience as key selling points for its VoIP offering.
Brand Promise
Axxess positions itself as a provider of budget-friendly and flexible VoIP services. By eliminating monthly line rental fees and providing competitive call rates, they aim to simplify communication for its users. However, user reviews on HelloPeter suggest that while the service offers affordability, there are mixed experiences regarding service reliability and customer support.
Core Offerings
1. Affordable VoIP Services
- No Line Rental Fees: Customers only pay for CallTime, avoiding traditional landline costs.
- Free Axxess-to-Axxess Calls: VoIP-to-VoIP calls within the Axxess network are free.
- Rollover of CallTime: Unused CallTime rolls over for up to three months, minimizing wastage.
2. Geographic Number Portability
- Port your existing Telkom number to Axxess VoIP to maintain business continuity.
3. Flexible Device Options
- Use their VoIP with SIP/VoIP phones, mobile apps like Zoiper, or their Axxess Voice App, making it versatile for different user needs.
What Makes Axxess Unique?
- VoIP with No Monthly Line Rental – Only pay for the CallTime you use, saving on unnecessary fees.
- Fibre Internet – Fast, reliable, and affordable Fibre packages for seamless connectivity.
- Fixed LTE Internet – Flexible, high-speed LTE options for areas without Fibre coverage.
- CallTime Rollover – Unused CallTime rolls over for up to three months, ensuring no wasted value.
- Multi-Device VoIP Compatibility – Configure up to six devices for simultaneous inbound or outbound calls.
- Geographic Number Portability – Keep and use your existing landline number anywhere in the world.
- Free Axxess-to-Axxess Calls – Enjoy free VoIP calls within their network for even more savings.
Solution Packages and Pricing
Discover their cost-effective approach with transparent, pay-as-you-go rates and no hidden fees.
| Feature | Details | Pricing |
|---|---|---|
| VoIP with No Line Rental | Pay only for CallTime used, avoiding unnecessary monthly fees. | Calls from R0.67 per minute* |
| CallTime Rollover | Unused CallTime rolls over for up to 3 months, ensuring no wastage. | Included in VoIP service |
| Geographic Number Porting | Keep and use your existing landline number anywhere in the world. | Free with VoIP setup |
| Multi-Device VoIP | Configure up to 6 devices per SIP account for simultaneous inbound/outbound calls. | Included in VoIP service |
| Free Axxess-to-Axxess Calls | Free VoIP calls within the Axxess network for additional savings. | Free with VoIP |
| VoIP Setup | Easily set up the service with your existing SIP/VoIP phone or the Axxess Voice App. | Free setup via app |
| International Calls | Enjoy low-cost international calling rates for global communication. | Rates vary depending on location |
- Call quality depends on your Internet connection (best results with Fibre or Fixed LTE).
- Billing is prepaid—only pay for what you use.
Service and Support
Axxess provides dedicated support through various channels, including a 24/7 Support Line, Live Chat on their website, and email support at support@axxess.co.za. Customers can also manage their accounts and troubleshoot issues via the Client Control Panel or access their detailed FAQs for self-help.
With multiple contact options, they ensure customers can easily reach out for assistance.
Customer Experiences: Reviews and Testimonials
Positive Feedback
Affordable Pricing – Customers across both platforms frequently praise Axxess for its cost-effective VoIP and internet solutions.
- “The pricing is great, and the CallTime rollover is a fantastic feature!” – Google Review
- “Affordable and no hidden fees—perfect for small businesses.” – HelloPeter
Ease of Use – Many users highlight the straightforward setup process for both VoIP and Fibre services.
- “Setting up my VoIP was simple, and the app works perfectly for managing calls.” – Google Review
- “Everything is easy to use, from the website to the client control panel.” – HelloPeter
Reliable Fibre Service – Their fibre services are well-regarded for their speed and uptime, with minimal interruptions.
- “Their fibre packages are excellent—consistent speeds and no downtime.” – Google Review
Negative Feedback
Customer Support Issues – A recurring concern on both platforms is slow response times from the support team and difficulty resolving technical issues.
- “The service is good, but support takes forever to respond.” – Google Review
- “I’ve logged tickets for assistance, but the responses are slow and not always helpful.” – HelloPeter
Porting Delays – Several users report frustration with delays when porting their geographic numbers to Axxess VoIP.
- “Porting my number from Telkom took longer than expected, which caused unnecessary delays.” – HelloPeter
Billing and Account Errors – Complaints about incorrect billing or account issues appear on both platforms.
- “I was double-billed, and it took weeks to resolve the issue.” – HelloPeter
Call Quality on Poor Connections – Customers using VoIP on unstable internet connections (like LTE or ADSL) experience degraded call quality.
- “VoIP works well on Fibre, but on LTE, the call quality is very poor.” – Google Review
Key Takeaways
Affordable Services
They are highly regarded for its competitive pricing and rollover features.
Solid Fibre Performance
Fibre packages generally perform well with consistent speeds.
Support Needs Improvement
Response times and resolution efficiency are common areas of concern.
VoIP Is Connection-Dependent
VoIP works best on Fibre or Fixed LTE but struggles on unstable networks.
They stands out for their cost-effective pricing and flexible features, making it an attractive option for individuals and small businesses looking to reduce communication costs. With no monthly line rental fees, competitive call rates, and CallTime rollover, the service offers excellent value for users with stable Internet connections like Fibre or Fixed LTE. Additionally, their multi-device compatibility and geographic number portability add convenience, particularly for users transitioning from traditional landlines.
However, customer support and service reliability are recurring concerns highlighted by users. While the setup process is straightforward, resolving technical issues or porting delays often requires patience, as customers have reported slower-than-expected response times. For businesses that rely heavily on VoIP for critical communication, these challenges could hinder day-to-day operations.
If affordability and basic functionality are your top priorities, they are a solid choice. It works best for home users or small businesses with reliable Fibre or Fixed LTE connections. However, businesses requiring advanced support, robust call quality on mobile LTE or ADSL, or quick issue resolution may need to consider alternative providers with a stronger emphasis on customer service and technical assistance.
Ultimately, Axxess VoIP delivers on its promise of being budget-friendly and flexible, but its value is most evident when paired with a reliable Internet connection and minimal need for ongoing support.
Axxess Alternatives
If you’re still weighing your options, consider these alternatives:
- Centracom: Another potential option for enhanced communication infrastructure.
- Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
- Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
