Choosing the right VoIP provider is critical to improving your business communication and reducing costs. Among South Africa’s top contenders, AVOXI and TRUENAV stand out for their innovative solutions and customer-centric services. But which one is the best fit for your business?
In this head-to-head comparison, we’ll explore the key features, products, and services of AVOXI and TRUENAV to help you make an informed decision for your business communication needs in 2025.
Who is AVOXI?
AVOXI is a globally recognized leader in cloud-based communication solutions, offering virtual phone numbers and VoIP services across more than 120 countries. With over 20 years of experience, AVOXI has earned a reputation for simplifying global communication through its innovative cloud platform, robust features, and reliable service.
AVOXI caters to businesses of all sizes and industries, helping them establish seamless customer connections and improve operational efficiency. Their comprehensive solutions include virtual phone numbers, SIP trunking, and contact centre tools, all designed to enhance productivity and customer engagement.
Key Highlights of AVOXI:
- Global presence with local, international, and toll-free virtual phone numbers.
- Unified cloud communication platform for streamlined operations.
- Advanced features like IVR, call recording, and SIP trunking services.
- Dedicated customer account management for personalized support.
Learn more about AVOXI’s offerings: AVOXI Website
Who is TRUENAV?
TRUENAV is a trusted business telecommunications provider, offering a wide range of services, including PBX maintenance, VoIP solutions, and telecommunications consulting. Since its establishment in 2006, TRUENAV has helped businesses optimise their communication systems, reduce costs, and improve efficiency.
TRUENAV specializes in customising solutions to meet the unique needs of its clients, whether it’s maintaining traditional PBX systems, implementing hosted PBX services, or providing cheaper call rates through Telephone Management Systems. Their Voice as a Service (VaaS) model allows businesses to outsource their entire telecom environment, simplifying communication infrastructure while saving costs.
Key Highlights of TRUENAV:
- Comprehensive PBX/PABX maintenance and hosted PBX services.
- Voice as a Service (VaaS) model for cost-effective telecom solutions.
- Telecommunications consulting and audits to improve strategy.
- Advanced VoIP services with features like IVR, call forwarding, and call recording.
Learn more about TRUENAV’s offerings: TRUENAV Website
AVOXI vs TRUENAV: Feature Comparison
Here’s a side-by-side comparison of AVOXI and TRUENAV’s key features and services to help you decide which provider aligns best with your needs:
| Feature | AVOXI | TRUENAV |
|---|---|---|
| Founded | 2001 | 2006 |
| Core Offering | Virtual phone numbers, SIP trunking, and cloud contact center solutions | PBX maintenance, VoIP solutions, and telecommunications consulting |
| Global Reach | Services available in over 120 countries | Primarily serves South African businesses |
| Call Management Tools | IVR, call recording, and call analytics | IVR, call forwarding, call recording, and Telephone Management Systems |
| Telecom Consulting | Not offered | Comprehensive telecom audits and strategy development |
| PBX Solutions | Cloud-based communication platform | Traditional PBX, Hybrid PBX, IP PBX, and Hosted PBX maintenance |
| Scalability | Highly scalable for businesses expanding internationally | Scalable Hosted PBX solutions tailored for small and large businesses |
| Customer Support | Dedicated account managers and 24/7 support | Service level agreements with guaranteed response times |
| Unique Offering | Global SIP trunking and centralized cloud communication dashboard | Voice as a Service (VaaS) model for outsourced telecom environments |
| Ideal For | Businesses with international operations and advanced VoIP needs | Businesses needing PBX maintenance, consulting, and cost-effective telecom solutions |
What Makes AVOXI Unique?
AVOXI’s global reach is one of its standout features, making it the ideal choice for businesses that operate internationally. Their cloud communication platform provides a centralized dashboard to manage virtual numbers, call analytics, and advanced VoIP features like IVR and call recording.
AVOXI also offers global SIP trunking, enabling businesses to connect their PBX systems to a worldwide network for seamless voice communication. With dedicated account management and award-winning customer support, AVOXI ensures a smooth and efficient experience for its clients.
Best For:
- Businesses with international operations requiring virtual phone numbers.
- Companies looking for centralized communication tools and analytics.
- Contact centers needing advanced VoIP features and scalability.
What Makes TRUENAV Unique?
TRUENAV excels in PBX maintenance and telecom consulting, providing businesses with the resources they need to optimize their communication infrastructure. Their Voice as a Service (VaaS) model is a game-changer, allowing businesses to outsource telecom environments and pay only per extension per month.
Additionally, TRUENAV’s ability to service and maintain traditional, hybrid, and hosted PBX systems makes them a versatile choice for businesses with diverse telephony needs. Their telecom audits and strategy consulting ensure businesses are always operating at maximum efficiency.
Best For:
- Businesses needing PBX maintenance and telecom consulting.
- Companies looking to reduce costs with VaaS models.
- Organizations requiring customized VoIP and telephone management solutions.
Which Provider is Right for Your Business?
The choice between AVOXI and TRUENAV ultimately depends on your business’s specific requirements:
- Choose AVOXI if your business operates internationally and requires virtual phone numbers, SIP trunking, and a centralized communication platform.
- Choose TRUENAV if your business needs PBX maintenance, telecom consulting, or cost-effective VoIP solutions
Both AVOXI and TRUENAV are exceptional VoIP providers, offering unique features and benefits that cater to different business needs. Whether you’re looking for global communication tools or customized PBX maintenance, these providers deliver reliable and scalable solutions to optimize your business communication.
