AVOXI has been helping businesses around the world streamline their communication for over 20 years, with services available in 170+ countries. Known for their global reach and flexible cloud solutions, AVOXI has become a go-to provider for companies looking to expand their voice services. But are they really as good as they seem, or are there a few things to watch out for? In this review, we’ll break down AVOXI’s main offerings, what makes them stand out, and any potential downsides to help you decide if they’re the right fit for your business.
Company Overview
Founded in 2001, AVOXI is a global leader in cloud communications, specializing in virtual phone numbers, contact centre solutions, and cloud-based voice services. With operations in over 170 countries, AVOXI serves businesses of all sizes, from startups to large enterprises, helping them streamline customer interactions and enhance communication capabilities.
Headquartered in Atlanta, Georgia, with a strong presence in South Africa, AVOXI’s solutions are particularly suited for businesses that operate internationally, offering robust tools for managing global voice services and customer engagement.
Brand Promise
AVOXI is committed to “empowering businesses to connect smarter.” This promise underscores their dedication to providing intuitive, scalable, and feature-rich communication solutions designed to improve customer experiences and optimize business operations. By leveraging cutting-edge technology, AVOXI positions itself as a trusted partner for businesses looking to modernize their communication infrastructure.
Core Offerings
AVOXI provides a comprehensive suite of cloud-based communication solutions tailored to meet the needs of modern businesses:
1. Virtual Phone Numbers
AVOXI specializes in global virtual numbers, enabling businesses to establish a local presence anywhere in the world. Features include:
- Toll-free and local numbers in over 170 countries.
- Call forwarding to any device or location.
- Advanced routing options for seamless customer interactions.
2. Cloud Contact Centre
AVOXI’s cloud contact centre solution is designed to help businesses manage customer interactions efficiently. Key features include:
- Call analytics and reporting.
- Interactive Voice Response (IVR) systems.
- Call recording and monitoring.
- CRM integrations for streamlined workflows.
3. SIP Trunking Services
AVOXI’s SIP trunking solutions provide businesses with reliable and high-quality voice services. They cater to businesses transitioning from traditional telephony to cloud-based systems, offering cost savings and scalability.
4. AVOXI Genius Platform
AVOXI Genius is their flagship communications platform, combining advanced call management features with intuitive dashboards. It provides real-time insights into call performance and allows businesses to optimize customer interactions.
What Makes AVOXI Unique?
AVOXI sets itself apart in the cloud communications market through several key features:
1. Global Reach:
With virtual numbers in over 170 countries, AVOXI provides businesses with the ability to establish a local presence anywhere in the world, making it ideal for companies targeting international markets.
2. Scalability:
AVOXI’s solutions are designed to grow with businesses, whether they need additional numbers, expanded contact center capabilities, or enhanced analytics.
3. Seamless Integrations:
AVOXI integrates with popular CRMs like Salesforce, HubSpot, and Zoho, as well as collaboration tools like Slack and Microsoft Teams, ensuring smooth workflows across platforms.
4. Advanced Call Analytics:
Through the AVOXI Genius platform, businesses gain access to real-time call metrics, enabling them to make data-driven decisions that improve customer experiences.
5. Flexible Pricing:
AVOXI offers transparent pricing with flexible subscription options, allowing businesses to pay only for the features they need.
Solution Packages and Pricing
AVOXI offers a variety of packages tailored to different business needs. While pricing varies based on specific requirements, here’s an overview of their key solutions:
| Package Name | Features Included | Monthly Pricing |
|---|---|---|
| Virtual Number Basic | Local and toll-free numbers; call forwarding; basic analytics. | From $4.49 per number |
| AVOXI Genius Standard | Call recording, IVR, call routing, and CRM integrations. | From $19.99 per user |
| Contact Center Pro | Advanced analytics, live monitoring, and multi-channel communication. | Custom Pricing Available |
| SIP Trunking | High-quality voice services with scalable channels; per-channel pricing. | Custom Pricing Available |
For detailed ZAR pricing and tailored solutions, businesses can contact AVOXI directly.
Service and Support
AVOXI is known for its reliable and customer-focused support, ensuring that businesses get the help they need whenever issues arise.
Comprehensive Support Channels:
- Live Chat: Available on their website for immediate assistance.
- Phone Support: Speak directly with their team for quick resolutions.
- Knowledge Base: AVOXI provides an extensive library of guides, FAQs, and tutorials for self-service support.
Customer Experiences: Reviews and Testimonials
AVOXI has received positive feedback for its global reach, intuitive platform, and responsive customer support.
G2 and Capterra Reviews:
On platforms like G2 and Capterra, AVOXI is frequently praised for its ease of use and scalability. Customers highlight the simplicity of setting up virtual numbers and the value of their analytics tools.
One reviewer shared:
“AVOXI Genius has transformed how we manage customer calls. The platform is intuitive, and the call analytics have helped us optimize our workflows. Highly recommend for any business with international clients!”
Direct Testimonials:
On AVOXI’s website, testimonials emphasize the reliability of their virtual numbers and the flexibility of their contact center solutions. Businesses also commend their responsive support team for providing quick and effective assistance when needed.
One client stated:
“AVOXI’s global virtual numbers have been a game-changer for our business. We’ve expanded into multiple international markets without the need for physical offices, and the call quality has been excellent.”
Key Takeaways
Global Communication Simplified:
AVOXI’s virtual phone numbers and cloud contact center solutions enable businesses to establish a local presence worldwide, simplifying global communication.
Scalable and Feature-Rich Solutions:
From SIP trunking to advanced call analytics, AVOXI offers solutions that grow with your business, ensuring flexibility and adaptability.
Customer-Centric Approach:
With responsive support and seamless integrations, AVOXI ensures a smooth experience for businesses transitioning to cloud-based voice systems.
AVOXI is a trusted provider of cloud communication solutions, offering businesses the tools they need to streamline customer interactions and expand globally. With advanced features, flexible pricing, and reliable support, AVOXI delivers on its promise to help businesses “connect smarter.”
Whether you’re looking for virtual numbers, a cloud contact center, or SIP trunking services, AVOXI’s comprehensive offerings make it a standout choice for businesses of all sizes. Visit AVOXI’s website to learn more.
AVOXI Alternatives
If you’re still weighing your options, consider these alternatives:
Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Kinetix Connect: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
