Afrihost has been a household name in South Africa’s ISP market for over two decades, catering to both business and home users. With a reputation built on affordability and flexibility, they’ve managed to secure multiple ISP of the Year awards. But does the service live up to the hype, or are there hidden challenges that might catch you off guard? In this review, we’ll dive into Afrihost’s key offerings, highlight what stands out, and explore potential concerns to help you make an informed decision.
Company Overview
Afrihost has been delivering connectivity and communication solutions for over two decades. Founded in 2000, the company has built a trusted reputation for providing affordable and reliable services, including Pure VoIP, fiber internet, LTE, and mobile data.
Headquartered in Johannesburg, they cater to businesses and individuals alike, offering prepaid and contract-free options that guarantee flexibility and transparency. With a strong focus on customer satisfaction, they have consistently won awards for its innovative offerings and exceptional customer service.
Brand Promise
Afrihost’s brand promise is centered around simplicity, affordability, and reliability. They aim to make communication and connectivity accessible to everyone by offering transparent pricing, excellent customer support, and high-quality services.
Their philosophy is that customers shouldn’t have to compromise on quality to enjoy affordable telephony and internet services.
Core Offerings
They provide a range of communication and connectivity services tailored to meet the needs of small businesses and individuals.
1. Pure VoIP Services
Afrihost’s Pure VoIP is a budget-friendly VoIP solution that leverages your existing internet connection to make high-quality voice calls. Features include:
- Prepaid Packages: Starting from R50 per month, customers only pay for the call time they use.
- Free VoIP Calls: Calls between Afrihost VoIP users and CTEL networks are free.
- Rollover Benefits: Unused airtime rolls over for up to three months.
- Number Porting: Keep your existing landline number or receive a free 087 VoIP number.
Their VoIP service is ideal for businesses and individuals looking for affordable telephony without long-term commitments.
2. Internet Services
They are renowned for its range of internet services, including:
- Fiber Internet: Fast and reliable fiber packages for home and business use.
- LTE and Wireless Internet: Affordable, high-speed wireless solutions for areas without fiber coverage.
- Mobile Data: Flexible mobile data packages with competitive rates.
3. Hosting Services
They also provide web hosting and domain registration services, making it a one-stop-shop for businesses needing digital infrastructure.
What Makes Afrihost Unique?
Afrihost stands out in South Africa’s telecommunications market due to its focus on affordability, transparency, and customer satisfaction.
1. Prepaid Flexibility:
Their Pure VoIP service is entirely prepaid, meaning no long-term contracts or hidden fees. This level of flexibility is ideal for businesses and individuals managing tight budgets.
2. Rollover Benefits:
Unlike many providers, they allow unused airtime to roll over for three months, ensuring customers get the most value out of their prepaid packages.
3. Multi-Service Provider:
Their ability to offer VoIP, internet, and hosting services under one roof simplifies vendor management for businesses, providing a unified platform for connectivity and communication.
4. Award-Winning Service:
Afrihost has received numerous awards for its customer service and innovative solutions, reflecting its commitment to excellence.
Solution Packages and Pricing
Service and Support
Afrihost prides itself on its customer-first approach, offering multiple support channels to ensure that issues are resolved quickly and efficiently.
Comprehensive Support Channels:
- Live Chat: Available on their website for real-time assistance.
- Phone Support: Speak directly to a support agent for VoIP or internet-related queries.
- Email Support: Send detailed inquiries for follow-up assistance.
Customer Experiences: Reviews and Testimonials
Afrihost has received a mix of positive and constructive feedback from customers, with many appreciating the company’s affordability and innovative prepaid VoIP solutions.
HelloPeter Reviews: On HelloPeter, Afrihost has over 14,000 reviews and a TrustIndex score of 4.3 out of 5, reflecting their strong reputation in the market. Customers frequently highlight the cost-effectiveness of Pure VoIP and the convenience of its prepaid model. Some users, however, have mentioned occasional delays in support during peak times. Afrihost actively responds to feedback on the platform, demonstrating a commitment to resolving issues.
Testimonials: Their website features stories from satisfied customers who praise the reliability and value of their VoIP services. Many users emphasize how the rollover airtime feature has helped them save on communication costs.
One reviewer shared:
“Afrihost’s Pure VoIP service has made a huge difference for our small business. It’s simple to use, cost-effective, and the free calls within the network are a great bonus!”
Key Takeaways
Affordable VoIP Solutions:
Afrihost’s Pure VoIP offers one of the most cost-effective telephony solutions in South Africa, perfect for small businesses and individuals.
Prepaid Flexibility:
With no contracts or hidden fees, their prepaid model provides transparency and control over communication expenses.
Trusted Provider:
With over 20 years in the market and multiple awards, Afrihost is a reliable choice for businesses seeking affordable and dependable communication solutions.
Customer-Centric Approach:
Their responsive support team and proactive communication ensure a smooth experience for users.
Afrihost is a trusted provider of Pure VoIP, internet, and hosting services in South Africa. With its focus on affordability, flexibility, and customer satisfaction, Afrihost delivers a seamless communication experience for businesses and individuals alike.
Whether you’re looking for cost-effective VoIP services or a complete connectivity solution, they offer packages to suit every need and budget.
Afrihost Alternatives
If you’re still weighing your options, consider these alternatives:
Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Kinetix Connect: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
