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6 Tips in Choosing the Right VoIP Provider

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The advent of the internet has impacted how people communicate and share ideas. As a result, communication has been the central part of any business. VoIP (Voice over Internet Protocol) is one of the many technologies that businesses use to communicate with each other.

Some of the best VoIP providers in the market right now include ULTATELOomaGoToDialPad, and 8×8. If you want to enjoy the many benefits of this technology, then switching to VoIP might be the best option.

Here are six tips to help you choose the right VoIP provider for your business.:

Know What Features You Want 

You need to know what VolP features you want and why you need such a service. So do your research and understand how this technology can help you and your business.

There are a lot of features to choose from. Some include:

  • Call waiting
  • Voicemail/ Call forwarding 
  • Auto attendant 
  • Video Conferencing
  • Speed dial
  • 3- way calling

Your VolP options may also vary, and you can opt for hosted VolP, where your calls are managed off-site via a cloud-based service. You can also go for an on-premise solution that requires you to invest in software and hardware and enjoy control over your system. 

Check Call Quality and Management 

The right VolP service provider should provide crystal-clear calls with no jittering. In addition, ensure that the provider can offer the bandwidth you need to accommodate typical call volumes, both video, and audio. With seamless call management, you can ensure your team and customers enjoy an uninterrupted communication system. 

24/7 Customer Support 

A reliable VolP service provider should guarantee 24/7 customer support. This should include phone support, dedicated consultancy, and live chat support.

Ensure the company will help you get the most out of the service. For example, if you run into an issue with your phone system, the VolP service provider of choice should be open to supporting you whenever you need it. 

Know Your Rates

The pricing and plans for VolP service vary from one provider to another. It is advisable to compare each provider’s rate and choose the one that best fits your budget. Figure out how much you are willing to spend per month on your VolP system. 

However, note that VolP rates will depend on whether you invest in a hosted or cloud-based system. Here are some rates of the VoIP providers we have in the market right now: 



  • ULTATEL $15.95 – $29.95 per month
  • GoTo – $27 – $43 per month
  • Dialpad – $15 – $25 per month
  • 8×8 – $15 – $44 per month
  • Ooma $19.95 – $29.95 per month

Reliability and Security of the VolP Provider

Determine the VolP provider’s security and reliability. A standout provider should meet all your communication needs. There are security measures to deploy and protect data during VolP calls. 

For instance, you will need a high-level solid encryption system to ensure your data is secure.  However, VoIP is susceptible to data breaches and DDoS attacks. But the advent of technology has made VoIP one of the most secure forms of communication we have to date. 

Just ensure the platform you choose offers end-to-end encryption. Also, look for providers that offer authentication options like 2-factor sign-ins and biometrics. This is the best way to prevent any account or data breaches on your end.

3rd Party Integrations

Many consumers who subscribe to VolP integrate the service into other apps. Third-party Integrations will provide many benefits to your business when it comes to voice calling and seamless connections. For example, a Good VolP provider will offer one-click integration with popular tools like Microsoft Teams, Zendesk, and Salesforce, among others.

Read Reviews about the VolP Providers

Reviews from other VolP users can help you determine which service best suits your needs. Pay attention to service reliability, customer service, and good quality reviews from other users. Then, scrutinize the ratings and reviews of providers you come across and pick the best. 

Final Thoughts 

VoIP is an ideal solution for both small and large businesses. It helps deliver holistic solutions for your business’s day-to-day communication issues. Among all, ULTATEL is one of the leading VoIP providers in the market right now. It guarantees high-quality calls, has advanced features like third-party integrations, and is very easy to set up. Gone are the old days of limited phone functionalities. By switching to VoIP, you will have a remarkable cloud-based phone system that you can access anywhere, anytime.

Image: (Photo : Marvin Meyer on Unsplash)

Source: TechTimes

About WhichVoIP.co.za

Since 2009, WhichVoIP.co.za has helped thousands of South African business to make better buying decisions for phone systems, VoIP and Fibre and Wireless internet connectivity. In this time, we’ve facilitated the connection of 50,000+ users through our network of 500+ telecoms providers.

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