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Quality management is central to all contact centreworkforce optimisation tools, and contact centre spend on quality management (QM) alone is said to be over 50% of total workforce optimisation. However, Ocular Technologies partner company, Aspect... Read More
( WhichVoIP ) | 882 Views | 0 Replies
South Africa’s stubbornly slow Internet speeds remain a significant obstacle for any local start-up contemplating the do-it-yourself (DIY) IP (Internet Protocol) route using free telecoms software such as Skype, Google Talk and Whatsapp.“New SME... Read More
( WhichVoIP ) | 811 Views | 0 Replies
Octotel, a Cape Town-based open access fibre-to-the-home provider, has announced its first ISP packages and pricing. Octotel, a Cape Town-based open access fibre-to-the-home provider, has announced its first ISP packages and pricing. Webafrica and... Read More
( WhichVoIP ) | 1,379 Views | 0 Replies
Joe Botha co-founds Octotel to take open-access fibre to Cape Town Apartment blocks in Cape Town are set to soon be connected to what Octotel claims is the city's first open-access network focused on fibre-to-the-home (FTTH). FTTH – and its... Read More
( WhichVoIP ) | 865 Views | 0 Replies