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This article was originally published on DirectorsClub AVOXI, a leading provider of cloud communication services, announced the rollout of its new cloud contact centre platform, AVOXI Genius. The product combines over a decade of customer feedback... Read More
( Staff Writer ) | 180 Views | 0 Replies
This article was originally published on PRNewsChannel AVOXI expands AVOXI Core, its cloud-based International Toll Free Number Service (ITFS) in the South American countries of Argentina, Bolivia, Brazil, Chile, Ecuador, Paraguay, and Peru. AVOXI?... Read More
( Staff Writer ) | 487 Views | 0 Replies
This article was originally published on PRWeb ?Our flagship product, AVOXI Core, continues its evolution as a comprehensive cloud PBX platform with the latest round of functionality and features,? stated AVOXI CEO, David Wise. AVOXI, a leading... Read More
( Staff Writer ) | 850 Views | 0 Replies
The call center industry is constantly changing. And whether you run an in-house call center or outsource your contact center to a third party or BPO, you need to stay ahead of the curve. After all, the cost of poor customer service is exponential... Read More
( Staff Writer ) | 1,700 Views | 0 Replies
When it comes to choosing the right phones for your business the first step is evaluating your needs. Your business? mobility, reliability and functionality requirements are all things to take into consideration. But, when you start looking for... Read More
( Staff Writer ) | 1,712 Views | 0 Replies
More and more businesses are making the conscious choice to become more eco-friendly. After all, going green isn?t just good for the environment; it can also end up being a cost-saving strategy for your business. Cloud-based software and... Read More
( Staff Writer ) | 1,367 Views | 0 Replies
5 Call Center Setup Mistakes You Can Avoid Setting up a call center is a lot of work. From establishing a budget to purchasing the right technology and hiring a talented staff, your time and energy are put to the test. Because of this, it?s easy... Read More
( Staff Writer ) | 905 Views | 0 Replies
The cloud has completely revolutionized the way that companies do business. Because cloud technology is hosted and available virtually over the Internet, things like your phone system and call center software can have new functionality and... Read More
( Staff Writer ) | 1,126 Views | 0 Replies
Are you tired of spending money on unwanted calls from bots, telemarketers, and spam callers? Wish there was a way to block these calls and protect your agents? valuable time? With Smart Queue, AVOXI?s virtual call center software solution, you... Read More
( Staff Writer ) | 1,103 Views | 0 Replies
Now, more than ever, businesses are recognizing the benefits of VoIP systems. A cloud-based phone system can do wonders for productivity and customer service levels for all businesses, from small startups to Fortune 500 companies. If you?re still... Read More
( Staff Writer ) | 1,329 Views | 0 Replies
In this day and age, variety is something we?ve come to expect as a consumer. Call center software is no different. There are numerous providers on the market that offer their version of virtual call center software. But because of the many... Read More
( Staff Writer ) | 1,220 Views | 0 Replies
Businesses of all sizes from all industries choose to outsource their call centers.  Whether it?s the most cost-effective option or you just don?t have the staff or skill set to manage a call center, it?s still important to be involved in this... Read More
( Staff Writer ) | 1,214 Views | 0 Replies
Whether you?re shopping for virtual call center software for the first time, or you?re thinking about leaving your current provider, there are a number of factors to consider. One important question to consider is whether the software you choose is... Read More
( Mitchellb ) | 1,374 Views | 0 Replies
Almost every aspect of modern business is making the move to the cloud. Customer data is housed in cloud-based CRMs like Salesforce.com. Documents are created, shared, and stored in Google Drive. And today, the most popular phone systems and call... Read More
( Mitchellb ) | 1,391 Views | 0 Replies
A typical call center receives and makes hundreds of calls a day, and each of these calls comes at a price.  The cost per call can include labor costs for agents who are answering calls, the per-minute costs you incur on your phone bill, plus the... Read More
( Mitchellb ) | 1,547 Views | 0 Replies
When you first purchased your current call center software, it was a top-of-the-line solution with all of the latest features.  But lately, you?ve started to notice the little things.  Maybe your current solution doesn?t have social media... Read More
( WhichVoIP ) | 1,693 Views | 0 Replies
Virtual phone numbers are becoming increasingly popular as businesses begin to take their companies global. These types of phone numbers give businesses an efficient and cost-effective way for their customers to contact them. Local phone numbers,... Read More
( WhichVoIP ) | 1,326 Views | 0 Replies
MediaPack 1288 is a solution designed for enterprises, hosted Unified Communications services and service providers migrating to all-IP infrastructure while protecting investment in legacy devices. Highlights  MediaPack 1288 is a high-density... Read More
( WhichVoIP ) | 1,383 Views | 0 Replies
When you first purchased your current call center software, it was a top-of-the-line solution with all of the latest features.  But lately, you?ve started to notice the little things.  Maybe your current solution doesn?t have social media... Read More
( Mitchellb ) | 1,201 Views | 0 Replies
Toll free number redundancy is described as highly-reliable, highly-available VoIP-based phone service. The best VoIP service providers deliver toll free number redundancy by using fully redundant routing, redundant network hardware, multiple data... Read More
( Mitchellb ) | 1,746 Views | 0 Replies